Call Center Customer Service Representative
4 months ago
ESSENTIAL JOB FUNCTIONS:
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances.
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
- H.S. Diploma/GED
- Must be willing to submit for a background check.
- Characterize high integrity.
- Excellent interpersonal, verbal, and written communication skills.
- Able to work successfully in a fast-paced environment.
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
- Experience with medical billing/claims processing.
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
- Time management and sound decision-making skills.
- Have a positive attitude and demonstrate teamwork.
- Strong organizational and problem-solving skills.
- Provide excellent customer service in a variety of situations, including those that escalate.
- Able to use strong attention to detail and data management skills.
SCHEDULE:
- Full-time (8-hour shift)
- Monday - Friday
WHAT WE OFFER:
- Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.
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