Product Support Representative

3 months ago

Scottsdale, United States MSCCN Full time

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary: Ultimate Kronos Group is seeking a candidate to fill a full-time position within Global Support on our UKG Pro Custom Interface team, focusing on Custom Interface issues. This position requires outstanding technical acumen & troubleshooting ability, and strong oral & written communication skills. The qualified candidate will need to be a team player who is highly motivated, extremely passionate about your work, and be solution driven. This position fulfills a vital role in supporting our internal and external customers and teams in areas including but not limited to: Payroll, HR, Benefits, Compliance, and Imports/Exports. Candidates must be able to work onsite a minimum of 3 days/week at a UKG office location. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to provide accurate solutions to customers and internal support representatives. Handle highly escalated, urgent, difficult or sensitive situations. Contribute to knowledge base article creation and usage. Participation in on-call rotations is required to provide occasional after-hours support. Basic Qualifications: 2+ years of hands-on experience in customer service/support environment Proficiency with SQL Proficiency with Microsoft Suite Applications including, Word, Excel, Outlook, and Teams Preferred Qualifications: UKG Pro product knowledge MIS and/or technical certifications Bachelor's Degree: MIS, CIS, CS preferred or equivalent work experience Knowledge of Payroll, Human Resources & HR Benefits Human Resources certifications Understanding of Salesforce Working knowledge of Web Services Software development experience Strong decision-making ability Excellent organizational and time management skills Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster ( and its supplement. ( View the Pay Transparency Nondiscrimination Provision (English_formattedESQA508c.pdf) UKG participates in E-Verify. View the E-Verify posters here (. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email . The pay range for this position is $40,400 to $58,050, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ( It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

  • Customer Support Representative

    6 days ago

    Scottsdale, Arizona, United States Open Network Exchange Full time

    At Open Network Exchange, we're looking for a highly skilled Customer Support Representative to join our team in Scottsdale, AZ. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional experiences to our customers. Key Responsibilities:Engage with customers in a personalized manner to provide comprehensive...

  • Member Support Representative

    2 weeks ago

    Scottsdale, United States Randstad North America, Inc. Full time

    Are you ready to make an impact and build lasting connections in the financial services industry? Youll be at the heart of meaningful client interactions, providing essential guidance and support. You'll join a collaborative and mission-driven envir Support, Representative, Retail, Staffing Learn More

  • Warranty and Support Representative

    4 days ago

    Scottsdale, Arizona, United States Mattamy Homes Full time

    Welcome to Mattamy HomesWe're a leading homebuilder in North America, dedicated to creating homes and communities that exceed our customers' expectations. Our team is passionate about delivering exceptional service and building lasting relationships with our homeowners.About the RoleWe're seeking a talented Customer Service Representative to join our team....

  • Sales and Customer Support Representative

    3 weeks ago

    Scottsdale, Arizona, United States Perceptionist Full time

    About the RoleWe are seeking a skilled Sales and Customer Support Representative to join our team of Perceptionists. This is a unique opportunity to work in a fast-paced environment, providing exceptional customer experiences and driving sales growth for our clients.Key ResponsibilitiesUtilize excellent communication skills to create a positive first...

  • Territory Sales Representative

    4 weeks ago

    scottsdale, United States Carlisle Weatherproofing Technologies Full time

    Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Territory Sales Representative supporting our Arizona market.Position SummaryThe Commercial Restoration Sales Representative is primarily...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...

  • Product Owner

    3 weeks ago

    Scottsdale, United States Encora Full time

    Job Overview As a Product Owner, you will collaborate closely with high-tech clients across North America to understand their products, strategies, and goals. Acting as the key liaison, you will translate these insights into actionable plans for Encora's global delivery teams, driving the successful execution of cutting-edge software development projects....

  • Customer Service Representative

    1 week ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ.About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of contact...

  • Customer Service Representative

    1 week ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ. About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of...

  • Call Center Representative

    2 weeks ago

    Scottsdale, United States Elle Seller Full time

    We are seeking a motivated and dedicated Call Center Representative to join our dynamic team. As a Call Center Representative, you will serve as the primary point of contact for our customers, providing exceptional service and support while addressing their needs and inquiries. In this fast-paced environment, you will handle a variety of calls, from...

  • Commercial Sales Representative

    3 months ago

    Scottsdale, United States Varonis Full time

    Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their...

  • Financial Customer Support Representative

    3 weeks ago

    Scottsdale, United States Randstad Enterprise Full time

    We are looking for highly skilled and client-focused professionals to join our team as Financial Client Support Specialists. This position demands strong communication abilities, a proactive mindset, and a deep passion for providing high-quality service in the financial sector. In this role, you will leverage your technical expertise and relationship...

  • Field Sales Representative

    1 month ago

    scottsdale, United States Lucas James Talent Partners Full time

    Job Title: Field Sales Representative Location: Phoenix, AZ. Department: SalesReports To: Regional Sales ManagerEmployment Type: Full-timeCompany Overview:Our client is passionate about delivering the highest quality cannabis products to our customers. Our mission is to provide exceptional products and services that enhance the well-being and lifestyle of...

  • Customer Service Representative

    6 days ago

    Scottsdale, Arizona, United States Curaleaf Full time

    Company Overview:Curaleaf is a leading provider of cannabis products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our guests.Job Description:We are seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for representing Curaleaf as a...

  • SAP SD Production Support Consultant in Scottsdale, AZ

    1 day ago

    Scottsdale, United States United Software Group Full time

    Hi, Hope you are doing great. Please go through the job description given below and if you are interested do share an updated word copy of your resume and best time to reach you over the phone. Position: SAP SD Production Support Consultant Locations: Scottsdale, AZ Duration: Contract Job Description: Experience: 5 - 7 years (min 2 years of support...

  • Carlisle Weatherproofing Technologies | Territory Sales Representative | scottsdale, az

    4 weeks ago

    scottsdale, United States Carlisle Weatherproofing Technologies Full time

    Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Territory Sales Representative supporting our Arizona market.Position SummaryThe Commercial Restoration Sales Representative is primarily...

  • Customer Service Representative

    7 months ago

    Scottsdale, United States Staff My Agency Full time

    Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...

  • Insurance Industry Customer Support Specialist

    6 days ago

    Scottsdale, Arizona, United States Pyramid Consulting, Inc Full time

    Job OverviewPyramid Consulting, Inc. is seeking a talented Customer Service Representative to join our team in Scottsdale, AZ. As a key member of our Insurance Industry client, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Respond to inbound calls and resolve customer inquiries in a timely and...

  • Customer Service Representative

    1 week ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Job description: Customer Service & Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer...

  • Sales and Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States Partners Personnel Full time

    About the JobWe are seeking a highly motivated Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for driving sales revenue and providing exceptional customer service in an approved retail location.This role requires strong interpersonal skills, a passion for delivering an outstanding customer...