Customer Service Representative

7 months ago

Scottsdale, United States Staff My Agency Full time

Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.

The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.

Core job duties include (but are not limited to):
•Become licensed in Property & Casualty as well as Life, Accident and Health
•Determine customer requirements and expectations in order to help the customer identify specific products and solutions
•Solicit, sell and negotiate new business policies
•Review renewal business and identify appropriate follow-up action based on degree of change
•Cross-sell/up-sell products to existing customers
•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
•Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
•Perform risk analysis and underwriting
•Client/Claims liaison
•Refer unresolved customer grievances or complex customer interactions to senior team member
•Implement/adhere to company and Agency guidelines
•General customer service duties as presented
•Performs other duties as assigned

Core competencies
•Business Results: Able to meet individual performance metrics and goals
•Multi-tasking: Able to successfully juggle multiple priorities at any given time
•Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions (eCMS)
•Communication: Possess outstanding written and verbal communication skills
•Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines
•Teamwork: Accept feedback when offered and work well with others
•Problem solving: Able to research and identify timely solutions to customer-related problems.

Benefits Include:

  • Base pay (based on experience and licensing)
  • Commission dependent on having or obtaining AZ Property and Casualty license
  • Position includes time off, on the job training, high energy and positive work environment
Physical environment

Required job duties are normally performed in a climate-controlled office environment.

Preferred skills and abilities

Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have good PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, bilingual (if applicable to area), and strong verbal and written communication skills.

License Requirement:

Current Arizona P&C license preferred but not required as long as candidate is willing to become licensed (we will provide materials)

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    About UsFooteWork Auto License & Title Service is a leading provider of motor vehicle services, established in 1998. Our mission is to deliver exceptional customer experiences through our team of dedicated professionals.Job OverviewWe are currently seeking a qualified Customer Service Representative/Title Clerk to join our team at our Scottsdale location. As...

  • Customer Service Representative

    3 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ. About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of...

  • Customer Service Representative

    3 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ.About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of contact...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you! About the Role: As a Customer...

  • Customer Service Representative

    3 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you!About the Role:As a Customer Service...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you!About the Role:As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States AZ Green Cleaning LLC Full time

    Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at AZ Green Cleaning LLC in Scottsdale. As a key member of our staff, you will be responsible for providing exceptional customer service and creating a positive experience for our customers.Estimated Salary: $40,000 - $60,000 per year, depending on experience and...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Joe Dufek - State Farm Agency, located in Scottsdale, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you...

  • Customer Service Representative

    3 days ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Joe Dufek - State Farm Agency, located in Scottsdale, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you...

  • Customer Service Representative

    3 days ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Job description: Customer Service & Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer...

  • Customer Service Representative

    1 day ago

    Scottsdale, Arizona, United States Curaleaf Full time

    Company Overview:Curaleaf is a leading provider of cannabis products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our guests.Job Description:We are seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for representing Curaleaf as a...

  • Customer Service Representative

    1 month ago

    Scottsdale, United States Axon Enterprise Inc Full time

    You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsi Customer Service Representative, Customer Service, Representative, Technology, Retail, Benefits

  • Customer Service Representative

    2 days ago

    Scottsdale, Arizona, United States Smashburger Full time

    **About the Role:**We are seeking a highly motivated and customer-focused Customer Service Representative to join our Smashburger team. As a valued member of our restaurant staff, you will be responsible for delivering exceptional guest experiences by ensuring every interaction is friendly, efficient, and memorable.**Key Responsibilities:**Provide Gold...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a skilled and customer-focused Customer Service Representative to join our team at Sonesta International Hotels. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes. Your ability to multitask, work under pressure, and...

  • Customer Service Representative

    3 weeks ago

    Scottsdale, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a temp to hire employment opportunity for a Customer Service Representative in SCOTTSDALE, Arizona. This role is situated within the industry and requires a detail oriented individual to take on the responsibility of managing client inquiries and maintaining their accounts. Responsibilities: • Handle customer...

  • Customer Service Representative

    1 month ago

    Scottsdale, United States Americor Full time

    Kickstart a rewarding career with one of the nations consecutive Best Places to Work by joining our award-winning team as a part-time Bilingual Customer Service Representative! As a Bilingual Customer Service Representative at Americor, youll be the first point of contact for customers, helping to understand their needs, explain our services, and direct them...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Accurate Placement Full time

    At Accurate Placement, we are seeking a highly skilled Customer Service Representative to join our team.We offer a competitive salary of $16.04 per hour, making it an attractive opportunity for those looking to start or advance their career in customer service.Job DescriptionThis role will be responsible for providing exceptional customer experience while...

  • Customer Service Representative

    1 month ago

    Scottsdale, United States Americor Full time

    Kickstart a rewarding career with one of the nation’s consecutive Best Places to Work by joining our award-winning team as a part-time Bilingual Customer Service Representative! As a Bilingual Customer Service Representative at Americor, you’ll be the first point of contact for customers, helping to understand their needs, explain our services, and...

  • Customer Service Representative

    1 month ago

    Scottsdale, United States Americor Full time

    Kickstart a rewarding career with one of the nation’s consecutive Best Places to Work by joining our award-winning team as a part-time Bilingual Customer Service Representative! As a Bilingual Customer Service Representative at Americor, you’ll be the first point of contact for customers, helping to understand their needs, explain our services, and...

  • Customer Service Representative

    1 month ago

    scottsdale, United States Americor Full time

    Kickstart a rewarding career with one of the nation’s consecutive Best Places to Work by joining our award-winning team as a part-time Bilingual Customer Service Representative! As a Bilingual Customer Service Representative at Americor, you’ll be the first point of contact for customers, helping to understand their needs, explain our services, and...