Warranty and Support Representative

3 weeks ago


Scottsdale, Arizona, United States Mattamy Homes Full time
Welcome to Mattamy Homes

We're a leading homebuilder in North America, dedicated to creating homes and communities that exceed our customers' expectations. Our team is passionate about delivering exceptional service and building lasting relationships with our homeowners.

About the Role

We're seeking a talented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction and loyalty.

Key Responsibilities
  • New Homeowner Orientations: Perform comprehensive orientations for new homeowners, addressing their questions and concerns.
  • Customer Service: Develop strong working relationships with homeowners, responding to their needs and resolving issues promptly.
  • Warranty and Support: Conduct regular inspections and provide necessary repairs or replacements under warranty, ensuring our homes meet the highest standards.
Requirements and Qualifications
  • Prior Experience: A minimum of 2 years of experience in customer service, contractor management, or a related field.
  • Customer Service Skills: Strong communication and interpersonal skills, with the ability to work effectively with diverse personalities and situations.
  • Physical Demands: Ability to lift up to 50 pounds, walk long distances, and work in various weather conditions.
What We Offer
  • Estimated Salary: $60,000 - $75,000 per year, based on experience.
  • Benefits Package: Comprehensive health insurance, retirement plan, paid time off, and more.
  • Opportunities for Growth: Career advancement opportunities, professional development, and a supportive team environment.


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