Customer Service Representative

3 days ago


Scottsdale, United States Style Netbox Full time
Join Our Team: Customer Service Representative

Are you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ.

About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of contact for our clients and customers. You'll be responsible for assisting with inquiries, resolving issues, and ensuring a smooth and positive experience for every client, all while supporting the goals of our marketing team.

Responsibilities:
  • Answer customer inquiries via phone, email, or chat in a professional and timely manner.
  • Resolve customer issues, complaints, and concerns with empathy and efficiency.
  • Provide accurate product or service information to customers.
  • Process orders, returns, and exchanges.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs and ensure satisfaction.
  • Uphold company policies and ensure a high standard of customer service at all times.

Qualifications:
  • High school diploma or equivalent required; additional education or certifications in customer service are a plus.
  • Previous customer service experience preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult or irate customers with professionalism and patience.
  • Excellent problem-solving and multitasking abilities.
  • Proficiency with customer service software and tools.
  • Positive attitude and a strong team player.

Benefits:
  • Competitive hourly wage: $17 - $21.
  • Monday to Friday schedule with 8-hour workdays for a balanced work-life routine.
  • Opportunity for career growth and advancement within the company.
  • Collaborative and supportive work environment.
  • Access to professional development opportunities.

If you're dedicated to delivering exceptional customer service and looking for a role where you can grow, apply now to join Style Netbox as a Customer Service Representative Make a difference in our clients' experiences every day.

Location: Scottsdale, AZ

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