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Community Manager
2 months ago
Job Description
Community Manager
(Full-time, Non-Exempt, $25.50 - $34.55)
Bancroft Senior Homes
Job Summary
We seek a Community Manager to ensure the efficient and safe management of affordable housing properties that are developed and maintained to serve senior citizens. The Community Manager is responsible for overseeing staff and property functions to ensure high-quality, safe housing to residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.
Key Responsibilities
Performs standard supervisory functions, including recruitment, hiring, onboarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution, and allocating staff resources.
Develop positive working relationships with residents, service providers, vendors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
Oversee and participate in activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and that enhance the sense of community and the public image of the property.
Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
Manage the day-to-day operations of the property management office, ensuring phones are answered during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensure the office is clean and well organized, and that it and the staff are presentable to the public.
Conduct and ensure compliant marketing and leasing activities on behalf of the property.
Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines.
Prioritize and assign work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
Daily ensure physical asset management in accordance with organizational standards. Oversee improvement and major repair work; Identify what work can be performed by staff and what work needs to be completed by outside vendors.
Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget. Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
Qualifications and Requirements
Bachelor's degree (B.A.) from four-year college or university preferred.
Prior property management experience, preferably in an affordable housing environment.
Prior experience supervising employees.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid driver’s license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.
Reporting + Organizational Relationships
This position will report directly to the Vice President of Property Management and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.
Compensation & Classification
CCH is committed to paying competitive wages. The salary range for this position is $25.50 - 34.55 / hourly. Based on CCH's Compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at Bancroft Senior Homes located at 5636 Bancroft Avenue, Oakland, CA 94605.
How to Apply
Please submit a resume and cover letter. Your cover letter should express your interest in working at CCH and your qualifications. We encourage you to list your LinkedIn profile on your application.
Physical Demands
Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity
CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.
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