Customer Success Manager
4 weeks ago
About Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,300 customers, including Boston Red Sox, Bose, 23andMe, Zappos, and Five Guys rely on Planful to accelerate their cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com or connect on Twitter via @planful. Why Join Planful? Full medical, dental, vision benefits as well as life insurance Generous Paid Maternity/Paternity leave Volunteer Days Employee discount and assistance program Flexible working hours on many teams Regular team and office events (virtually) About the role: To achieve our goals, we are looking for a Customer Success Manager to join our team. This is a highly visible role, working with our most prestigious clients. By building strong relationships, acting as a trusted advisor, and bringing technical subject matter expertise, you will help maximize the Planful platform to meet clients' financial planning objectives. Your impact: Oversee a successful onboarding experience and maintain ongoing business objectives. Help clients maximize value realization from their Planful solution and ensure the renewal of key accounts. Manage the overall relationship with your clients and closely partner with Sales on expansion opportunities. Bring your experiences and thought leadership to help build out scalable and repeatable processes. You will have the opportunity to: Manage and work with a portfolio of Planful's most strategic clients. Collaborate with senior level leaders cross-functionally to drive client success. Define and execute best in class, scalable, and repeatable processes to ensure client satisfaction. Leverage thought leadership and consultative skills with your clients. Provide new ideas, challenge the status quo, and help make our team best in class. You will have: Strong Project & Time Management Skills: Create & oversee success plans and corresponding action plans. Have a strong sense of urgency and ownership. Proactively resolve issues that stand in the way of client success. Work collaboratively and cross-functionally. Prioritize and focus on work required across a broad set of customers. Relationship Management Skills: Own day-to-day relationships with clients. Understand the needs and objectives of the client. Coordinate key project stakeholders. Provide high-quality written and verbal communications. Identify new business opportunities within accounts. Understand all key client contacts and develop relationships accordingly. Connect clients with other clients through various forums. Have a strong executive presence. Can-do attitude: Roll your sleeves up and learn the Planful technology. Think creatively about solving customer business challenges. Provide a positive attitude to help influence the greater success of the team. Take pride and ownership in all that you do. Preferred Qualifications: 3+ years in a SaaS client-facing role. Speak the language of Finance; experience dealing with the office of the CFO. Excellent communication skills (both written and verbal). Proficiency in Microsoft Tool Suite and Google Tools Suite; Salesforce and Gainsight a plus. Demonstrated ability to influence and consult. Preference for understanding of Finance, financial planning & reporting processes. Pay Transparency Statement At Planful, our top priority is to support our employees and ensure each individual has access to equal growth opportunities. Pay decisions take into consideration the individual's skillset, experience, knowledge, qualifications for the role, and specific work location. Our base salary range for this role is $90K-$115K per year USD. As a part of this role, you are also eligible for equity, benefits, wellbeing resources, and commissions/bonuses. #J-18808-Ljbffr
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Customer Success Specialist
2 weeks ago
Denver, Colorado, United States Customer Labs Full timeAbout the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...
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Customer Success Manager
1 day ago
Denver, Colorado, United States Monday Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...
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Customer Success Manager
15 hours ago
Denver, United States Datadog Full timeAs a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Youll advocate for the customer internally and f Manager, Customer Experience, Customer, Retail, Benefits, Relationship
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Customer Success Manager
2 weeks ago
Denver, United States Planisware Full timePlanisware is a global provider of Project Portfolio Management software solutions designed to support product development, engineering, and IT business processes. We have been dedicated to helping our customers drive strategic and innovation excellence, make confident business decisions, and increase portfolio value for over 20 years. Today, over 500...
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Customer Success Manager
3 weeks ago
Denver, United States Contentful Inc Full timeAbout the Opportunity As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful....
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Customer Success Manager
2 weeks ago
Denver, United States Siena AI Full timeAbout Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be...
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Manager, Customer Success Management
4 weeks ago
Denver, United States MongoDB Full timeThe worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront...
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Customer Success Manager
1 month ago
Denver, United States Trail DP Pty Ltd Full timeTRAILD: Who are we? TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure. We have a rapidly growing...
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Customer Success Manager
1 month ago
Denver, Colorado, United States Datadog Full timeJoin Datadog as a Customer Success ManagerWe are looking for a proactive Customer Success Manager to drive new product attachment and build strong relationships with our existing customer base. At Datadog, we value office culture and work-life harmony for our employees.Responsibilities:Work closely with the sales team for smooth onboardingBuild and maintain...
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Customer Success Manager
3 months ago
Denver, United States Extole Full timeWe have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the...
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Customer Success Manager
4 weeks ago
Denver, United States Paytronix Full timeThe Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and best practices to their clients to maximize the value and benefit from the...
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Customer Success Account Manager
4 weeks ago
Denver, United States Microsoft Corporation Full timeMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. As a Customer Success Account Manager (CSAM) , you are...
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Strategic Customer Success Manager
21 hours ago
Denver, Colorado, United States Klaviyo Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our upper Mid-market customers.Key ResponsibilitiesDevelop and Execute Customer Success...
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Principal Customer Success Manager
2 months ago
Denver, Colorado, United States Checkr Full timeAbout the role/teamAs a Principal Customer Success Manager - Midmarket, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Midmarket customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly...
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Manager, Core Customer Success
2 months ago
Denver, Colorado, United States Gusto Full timeAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
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Manager, Core Customer Success
2 months ago
Denver, United States Gusto Full timeAbout Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
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Principal Customer Success Manager
1 month ago
Denver, United States Checkr Full timeAbout CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers...
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Senior Customer Success Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring it is as dependable as electricity. Our technology enables organizations to seamlessly integrate customer data into their warehouses, making it ready for analysis without the need for engineering or ongoing maintenance. We take pride in the increasing number...
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Customer Success Senior Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring that it is as reliable as electricity. Our technology enables customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in empowering organizations to become...
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Senior Customer Success Manager
4 weeks ago
Denver, United States MagicSchool AI Full timeJoin us as a critical early hire! As the Senior Customer Success Manager, you'll shape our customer success playbook, focusing on school and district partners. Lead onboarding, trainings, and monthly customer check-ins. Drive product adoption, deepen usage, and secure renewals. Your role is pivotal in building lasting relationships with our education...
