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Customer Success Manager

3 months ago

Denver, United States Trail DP Pty Ltd Full time
TRAILD: Who are we?

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.

We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Success Manager to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process.

The ideal candidate will have a software consulting background with experience in accounts payable or the enterprise resource planning (ERP) space. Strong interpersonal and communication skills is a must, as well as the ability to think creatively when solving customer problems.

What will you do?

  • Effectively manage the onboarding and implementation of new clients
  • Provide guidance to our Customer Success Team in North America
  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
  • Lead training for new customer success employees within North America
What are we looking for?
  • Proven experience in a software implementation and customer support role
  • Prior experience thriving in a fast-paced startup/scale up environment
  • Exceptional people and communication skills
  • Prior experience as a lead or senior customer success specialist
  • Intrapreunership and proactiveness
  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus
The Perks of Working at TRAILD
  • Flexibility: We offer a range of remote, hybrid and flexible working options.
  • Global team: We are growing across APAC, AMER and EMEA and have team all across the world.
  • Our team genuinely loves working at TRAILD: We scored 100% on our 2023 eNPS survey.


Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment