Current jobs related to Customer Success Manager - Denver - Siena AI

  • Customer Success Manager

    3 days ago

    Denver, Colorado, United States Datadog Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and driving customer success across our existing customer base.Key Responsibilities:Manage, lead, mentor, and train a team of Customer...

  • Customer Success Manager

    7 days ago

    Denver, Colorado, United States Propeller Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Propeller. As a Customer Success Manager, you will be responsible for ensuring that our customers are successful in achieving their desired outcomes and continually realizing value from our hardware and software solutions.Key...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ntirety Full time

    Customer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a proven track record of success in managing client relationships, driving revenue growth, and delivering exceptional customer experiences.As a Customer Success...

  • Customer Success Manager

    4 weeks ago

    Denver, United States Mimecast Full time

    Customer Success Manager, Remote based in Colorado Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ping Identity Full time

    About Ping IdentityWe're a leading provider of cloud identity and access management solutions, dedicated to making digital experiences secure and seamless for all users. Our mission is to empower individuals and organizations to thrive in a rapidly changing digital landscape.Job SummaryWe're seeking an experienced Customer Success Manager to join our team in...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States RingCentral Full time

    Unlock Opportunities with RingCentralSay hello to a new career chapter with RingCentral, a leading provider of business cloud communications and contact center solutions. We're seeking a seasoned Customer Success Manager to join our team and drive value for our customers.About the RoleAs a Customer Success Manager, you will be responsible for:Driving value...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ntirety Full time

    Customer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.Job SummaryThe Customer Success Manager will be responsible for maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction. This role requires...

  • Customer Success Manager

    3 weeks ago

    Denver, Colorado, United States AgentSync Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at AgentSync. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our Compliance as a Service solution.Key ResponsibilitiesOwn full customer lifecycle...

  • Customer Success Manager

    6 days ago

    Denver, Colorado, United States Propeller Full time

    Job OverviewPropeller is a leading provider of smart survey technology, empowering project teams to map, measure, and manage site activity. We're seeking a highly skilled Customer Success Manager to join our team and ensure our customers achieve their desired outcomes.Key ResponsibilitiesSupport customers across the customer lifecycle, from onboarding to...

  • Customer Success Manager

    3 weeks ago

    Denver, Colorado, United States Fivetran Full time

    About the RoleFivetran is a leading provider of cloud data integration solutions, and we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer retention and expansion, ensuring that our customers achieve maximum value from our platform.Key...

  • Customer Success Manager

    3 weeks ago

    Denver, United States Trimble Full time

    Your Title: Customer Success Manager Job Location: Fully remote Our Department: e-Builder e-Builder, A Trimble company is searching for the right person to join our team as a Customer Success Manager. If your mission is to help organizations like our clients use software to succeed, then read on. What You Will Do: Build strong relationships by proactively...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Accuris Full time

    Job Title: Customer Success ManagerLocation: Denver, CO (Hybrid)About Us:Accuris is a company that accelerates innovation in engineering workflows and supports the vibrancy of the engineering community. With a rich history dating back over 60 years, Accuris has been an integral part of the engineering ecosystem. Our company is valued for its standards...

  • Customer Success Manager

    3 weeks ago

    Denver, Colorado, United States Trimble Full time

    Customer Success ManagerYour Role: Customer Success ManagerJob Location: Fully remoteOur Department: e-Buildere-Builder, a Trimble company, is seeking a skilled Customer Success Manager to join our team. If you're passionate about helping organizations achieve success with software, read on.Key Responsibilities:Build strong relationships with clients through...

  • Customer Success Manager

    4 weeks ago

    Denver, Colorado, United States Axon Full time

    About AxonAxon is a leading provider of innovative technology solutions that help protect life and advance justice. Our mission is to make the world a safer, better place.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for delivering exceptional...

  • Customer Success Manager

    7 days ago

    Denver, Colorado, United States AgentSync Full time

    About the RoleThis is a high-visibility opportunity to join AgentSync's Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for building and cultivating deep, trusted relationships with our customers, exceeding their expectations during every phase of the customer lifecycle.Key ResponsibilitiesOwn full...

  • Customer Success Manager

    2 months ago

    Denver, Colorado, United States Monday Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Accuris Full time

    Job Title: Customer Success ManagerAccuris is seeking a skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers in the North America region.Key Responsibilities:Develop and execute customer success plans to ensure...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States IQGeo Full time

    Job Title: Customer Success ManagerAt IQGeo, we're seeking a seasoned Customer Success Manager to oversee the post-sales customer lifecycle for our most strategic utility accounts. As a key member of our team, you'll drive successful deployments, adoption, expansion, and renewals across our enterprise utility customer portfolio.Key Responsibilities:Oversee...

  • Customer Success Manager

    1 month ago

    Denver, Colorado, United States Ping Identity Full time

    Unlock Digital Freedom with Ping IdentityWe're seeking a seasoned Customer Success Manager to join our team at Ping Identity. As a primary contact for Large Enterprise customers, you'll be responsible for identifying and orchestrating teams within Ping to ensure overall understanding of strategic business goals.Key Responsibilities:Engage with customer...

  • Customer Success Manager

    2 days ago

    Denver, Colorado, United States Forter Full time

    Customer Success at ForterForter's Customer Success team is dedicated to ensuring our clients achieve their goals and maximize the value of our technology. As a Customer Success Manager, you will be a key member of this team, responsible for building and maintaining strong relationships with our clients, identifying and addressing their needs, and providing...

Customer Success Manager

2 months ago

Denver, United States Siena AI Full time
About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

  • We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.

  • We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.

  • We try new things: We're not afraid to do things differently if it means finding better solutions.

  • We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.

  • We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.

  • We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.

  • We own it: We're all owners here. We take charge, make the call, and own the outcome.

About the role:

As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.

What you'll be doing:

  • Own the onboarding and implementation process for new customers.

  • Continuously improve the onboarding process to shorten the time to value.

  • Provide ongoing strategy and guidance to our customers.

  • Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.

  • Create processes and playbooks to build the Customer Success function.

  • Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies.

  • Actively contribute to internal and external Knowledge Bases.

  • Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team.

  • Engage with customers via our private Slack community.

Join the team if you:

  • Have 3+ years experience setting customers for success in CSM or account management roles.

  • Have 3+ years experience within customer service technology and/or ecommerce background.

  • Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance.

  • You are experienced managing customer success impactful projects with a knack for crushing business goals.

  • You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries.

  • Have proven experience working with highly complex technology products.

  • You are comfortable with rapid paced startup environments where many hats are to be worn.

  • Have stellar written and verbal communication skills.

  • Self-starter with a high level of initiative and a ‘can do’ attitude.

Impress us even further:

  • Showcase your problem-solving, negotiation, and decision-making skills.

  • You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions.

  • You're highly familiar with the Ecommerce space.

  • You know your way around legacy chatbot solutions but are embracing the conversational AI revolution.

Why Joins Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

  • Real impact. Your work will directly shape our product and company.

  • A seat at the table. In a small team, every voice matters. Yours will be heard.

  • Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.

  • Top pay. Competitive salary and an opportunity for equity or stock grants.

  • Time off when you need it. Take at least 15 days. More if you need it.

  • Budget to keep learning. Because if you're not growing, we're not growing.

  • The chance to build something from the ground up. This is the time when what you do has the biggest impact.

  • Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.