Desktop Support Specialist

**Desktop Support Specialist (Cornell Cooperative Extension); Ithaca, New York**

Ithaca, NY **Type:** Full-Time **Posted:** 10/29/2021 *Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.*

**Effective immediately, all new Cornell hires, regardless of work location, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption by December 8, 2021, or before their start date if after December 8.**

**Desktop Support Specialist**

**IT Support Associate II

Band E -** **Exempt

Cornell Cooperative Extension

College of Agriculture and Life Sciences (CALS)**

**Ithaca, New York**

**Who We Are**

The College of Agriculture and Life Sciences (CALS) at Cornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.

CALS is a pioneer of purpose-driven science and Cornell University's second-largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy, and environmental resources; and social, physical, and economic well-being.

Cornell Cooperative Extension (CCE) provides the educational outreach functions for Cornell University's role as New York State's Land Grant University. The IT Team supports CCE programming, communications, and business operations by providing and maintaining communications and collaboration systems and technologies

**What You Will Do**

As the Desktop Support Specialist, you will provide computing and network support to the regional IT Leads as well as consultation to CCE Association staff as needed. You will serve as the primary administrator of CCE desktop, backup, and security systems. In addition, act as administrator for the CCE helpdesk system. You will address client requests for system and application help via helpdesk requests, phones, and in-person visits. As part of the CCE Information Technology team, you will work collaboratively to ensure the effective identification and resolution of issues having a system-wide impact. Other responsibilities include:

* Providing administration, analysis, and system support on desktops, laptops, and servers, including diagnosing issues, planning upgrades, and implementing proper security measures.

* Creating and developing training documentation, including webinars and user manuals for clients

* Analyzing problems and system requirements and making recommendations

* Identifying, investigating, researching, and resolving computing and networking problems; advocating for and implementing unique and innovative solutions.

* Conducting hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.

* Coordinating technology-related purchasing.

* Leading projects by creating, adapting, integrating, and deploying new services, software, and hardware.

**What We Need**

We are looking for a talented IT professional that excels at building and maintaining effective relationships with multiple stakeholders. We need someone who enjoys working in a dynamic environment with numerous operating systems, hardware platforms, and applications. Additionally, we need someone who has:

* Bachelor's degree in Computer Science or related field and 2+ years of experience with systems and applications support for Windows and Macintosh systems in a networked environment, or equivalent combination of education and experience.

* Proficiency with a range of hardware (Dell personal computers, Apple Macintosh, and a variety of peripherals), operating systems, software (internet and networking applications), and services (consulting, workshops/training, documentation).

* Strong ability both to rapidly learn and understand technical material.

* Ability to communicate technical information clearly to people with a wide range of technical sophistication.

* Must have the ability to multi-task and prioritize in a fast-paced environment.

* Ability to work harmoniously in a team environment.

* Ability to help establish realistic goals and deliver work on schedule.

* Ability to analyze needs and solve problems in a networked computing environment. This involves understanding the interactions of multiple services on several different computer operating systems using a variety of network protocols.

* Must be willing to shift focus and respond to computer emergencies as needed. Occasionally this might require work outside the normal business day.

* Ability to work well with a diverse group in a professional and respectful work environment.

* Experience that demonstrates sound judgment, creativity, management, and problem-solving skills.

* Excellent oral and written communication skills.

* Ability to work with clients who have a wide range of technical expertise.

* Demonstrated ability to interact with others on a collaborative team toward a shared project goal.

* Attention to detail and organization skills are critical.

* Ability to manage multiple assignments proactively while meeting deadlines.

* Must be able to meet the travel requirements of the position, and have reliable transportation as well as have and maintain a valid and unrestricted New York State driver's license.

* Commitment to a high level of customer service.

* Must exercise sound and ethical judgment when acting on behalf of the University.

If you possess these experiences and skills, this may be the role for you There are a few other qualifications that we would view as incredibly helpful in this role, including:

* Microsoft, Apple, and/or A+ certification preferred.

* Background in information security practices and protocols is preferred.

* Experience with Configuration Management, JAMF, Code42, Crowdstrike, PhishLine, DNS, and Active Directory is preferred.

* Experience in documentation, training, creating presentations, and web technologies are highly desirable.

* Proficiency in at least one modern programming language and one scripting language (such as Python or JavaScript) preferred.

* Ability to learn new and emerging technologies.

**This position is full-time (40 hours/week) and will be located in Ithaca, New York.**

**Rewards and Benefits**

We hope you appreciate great benefits. Cornell receives national recognition as an award-winning workplace for our health, well-being, sustainability, and diversity initiatives.

* Our benefits program includes comprehensive health care options, employee discounts with local and national retail brands, and generous retirement contributions.

* Our leave provisions include three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25 through January 1.

* Cornell's impressive educational benefits include tuition-free Part-time Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.

* We invite you to follow this link to get more information: .

**College of Agriculture and Life Sciences**

**Life. Changing.**

**No relocation assistance is provided for this position. Visa sponsorship is not available for this position.**

**How to Apply:**

You must submit both a resume/CV and cover letter.

When applying through our system, please attach your application materials (resume/CV and cover letter). You can upload documents either by "dragging and dropping" them into the dropbox or by using the "