Customer Advocate

1 month ago


Castle Rock, United States Safelite Full time

The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What Youll Get

  • Competitive weekly base pay starting at $17/hour.

  • Schedule includes M-F with some Saturdays

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What Youll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

  • Review orders from the national contact center and manage dealer part orders and special accounts.

  • All other duties as assigned.

What Youll Need

  • High School Diploma/GED/Equivalent required.

  • Experience: 1-3 years telephone operations or business administration experience required.

  • Ability to provide world class customer service in a changing, fast-paced operation.

  • Present a professional appearance and wear personal protective equipment.

  • Ability to travel up to 10%.

#LI-RECRUITERTAG



  • Castle Rock, United States Cypress Inland - YardView Full time

    Job DescriptionJob DescriptionJob Title: Customer Success CoordinatorJob Description: The Customer Success Coordinator is responsible for building and maintaining strong relationships with customers to drive customer satisfaction, retention, and growth. The CSM serves as the primary point of contact for customers and works closely with internal teams to...


  • Little Rock, United States CARTI Full time

    Description The Patient Financial Advocate, under the general direction of the Director of Financial Support Services, works collaboratively with patients, family members, team members, and other departments by assisting, optimizing, coordinating, and clarifying opportunities to help patients understand and cover healthcare costs. For the patient, the team...


  • Castle Rock, Colorado, United States Jobs for Humanity Full time

    Company Overview:Jobs for Humanity is partnering with Safelite to foster an inclusive and equitable employment environment. We are dedicated to supporting individuals from diverse backgrounds.Position Overview:The Customer Advocate plays a crucial role as one of the initial points of contact for our clients. This dynamic and organized professional is...


  • Castle Rock, Colorado, United States Jobs for Humanity Full time

    Company Overview:Jobs for Humanity is partnering with Safelite to foster an inclusive and equitable employment environment. We are dedicated to supporting individuals from diverse backgrounds.Position Overview:The Customer Advocate plays a crucial role as one of the initial points of contact for our clients. This dynamic and organized professional is...


  • Castle Rock, United States 100% Chiropractic of Castle Rock, CO Part time $30 - $40

    Job DescriptionJob DescriptionIf you are looking to build a loyal patient base and be able to follow their progress throughout their care this is absolutely for you. You will be a crucial part of a treatment team of Doctors, Patient Advocates, Stretch Therapist that are truly improving our patients lives.Benefits/PerksComplimentary Chiropractic CareEmployee...


  • Castle Rock, United States Blueface Full time

    Xfinity Retail Sales Consultant Apply to locations CO - Castle Rock, 5715 Atrium Drive - Retail XFR3370 Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: R393354 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the...


  • Castle Rock, Colorado, United States Ccharitiescc Full time

    Position OverviewThe Community Engagement Coordinator will create an inviting environment for individuals reaching out for assistance, pinpointing service areas that align with the unique needs and preferences of each client. This role involves connecting guests with suitable resources within the organization and, when necessary, with external support...


  • Little Rock, Arkansas, United States Baptist Health Full time

    Healthcare Customer Support Specialist Job Overview:Shift: Day Working Hours: M_F Position Summary:- Oversee customer interactions and manage database functions. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...


  • Little Rock, Arkansas, United States Baptist Health Full time

    Healthcare Customer Service Representative Job Overview:Shift: Day Working Hours: M_F Position Summary:- Oversee customer interactions and manage database operations. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals,...


  • Little Rock, Arkansas, United States Baptist Health Full time

    Healthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee customer interactions and manage database operations. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...


  • Little Rock, Arkansas, United States Baptist Health Full time

    Healthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee patient interactions and manage service-related data. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...


  • Little Rock, Arkansas, United States Baptist Health Full time

    Healthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee client interactions and manage database operations. Respond to inquiries from clients seeking healthcare services or information regarding Baptist Health or other medical institutions. Arrange appointments, manage referrals, and advocate for Baptist Health...


  • CASTLE ROCK, United States VF CORPORATION Full time

    Assistant Store Manager As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, story-telling merchandising,...


  • Round Rock, Texas, United States Scenthound Waco, TX Full time

    Become a Key Player as a Pet Grooming Customer Service SpecialistPosition Overview:Enjoy a work-life balance with no Sundays or evenings requiredPlay a vital role at Scenthound, concentrating on membership sales and outstanding customer serviceKey duties include managing phone calls, scheduling appointments, greeting clients and their pets, and advocating...


  • North Little Rock, Arkansas, United States Chico's FAS Full time

    With a network of boutiques and outlets across the U.S., complemented by a robust online presence, our organization relies on advanced technology and resources to sustain our business success. We offer a variety of career paths in finance, technology, and merchandising, providing talented individuals the chance to join our team of dedicated professionals who...


  • Castle Rock, Colorado, United States Animal Care Center of Castle Pines Full time

    About Our Facility:The Animal Care Center of Castle Pines is a well-established veterinary practice dedicated to providing high-quality care for pets. Our facility is designed to ensure a comfortable and efficient environment for both animals and their owners. As a comprehensive small animal hospital, we offer a range of services including routine medical...


  • New Castle, United States Omniya Full time $40,000 - $75,000

    Job DescriptionJob DescriptionAt Omniya, we epitomize a client-centric approach, specializing in solar, roofing, and water purification solutions making the clients "Why" our mission. Our unwavering commitment to 100% client satisfaction, before during and after installation, fuels our success. With a tenured team of industry veterans, we understand that our...


  • New Castle, United States Omniya Full time $40,000 - $75,000

    Job DescriptionJob DescriptionAt Omniya, we epitomize a client-centric approach, specializing in solar, roofing, and water purification solutions making the clients "Why" our mission. Our unwavering commitment to 100% client satisfaction, before during and after installation, fuels our success. With a tenured team of industry veterans, we understand that our...

  • Customer Service

    4 weeks ago


    Rock Hill, United States GP Mobile Full time

    Job Overview Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer...


  • New Castle, United States Omniya Full time

    Job DescriptionJob DescriptionAt Omniya, we epitomize a client-centric approach, specializing in solar, roofing, and water purification solutions making the clients "Why" our mission. Our unwavering commitment to 100% client satisfaction, before during and after installation, fuels our success. With a tenured team of industry veterans, we understand that our...