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Client Support Specialist
2 months ago
Jobs for Humanity is partnering with Safelite to foster an inclusive and equitable employment environment. We are dedicated to supporting individuals from diverse backgrounds.
Position Overview:
The Customer Advocate plays a crucial role as one of the initial points of contact for our clients. This dynamic and organized professional is responsible for a variety of tasks, including managing administrative duties, scheduling appointments, processing work orders, and handling invoicing. You will also greet clients in person and respond to inbound communications, ensuring a memorable experience with every interaction.
What We Offer:
- Competitive weekly base salary starting at $XX/hour.
- A comprehensive benefits package valued at over $10,000, which includes a 401(k) plan with company matching, tailored medical coverage options, and a commitment to work/life balance through paid time off (PTO), company holidays, and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training along with all necessary tools and resources for success.
Your Responsibilities:
- Welcome clients in-store and efficiently address their concerns, often employing creative solutions.
- Manage incoming communications including calls, emails, and faxes related to service inquiries, pricing, warranties, and scheduling.
- Ensure smooth operations by confirming and completing work order details, including insurance verification and additional parts.
- Handle administrative tasks such as processing invoices, managing work orders, and overseeing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration is preferred.
- Ability to deliver exceptional customer service in a fast-paced environment.
- Professional appearance and adherence to safety protocols.
- Willingness to travel up to 10% as needed.
Diversity Commitment:
Safelite is an equal opportunity employer that values diversity in our workforce and supplier relationships. We welcome applicants from all backgrounds.
