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Pet Grooming Customer Service Specialist

2 months ago

Round Rock, Texas, United States Scenthound Waco, TX Full time
Become a Key Player as a Pet Grooming Customer Service Specialist

Position Overview:

  • Enjoy a work-life balance with no Sundays or evenings required
  • Play a vital role at Scenthound, concentrating on membership sales and outstanding customer service
  • Key duties include managing phone calls, scheduling appointments, greeting clients and their pets, and advocating for memberships and products

Advantages and Incentives:

  • Opportunities for clear career advancement
  • Attractive compensation with potential for tips
  • Performance-based salary increases
  • Paid time off benefits
  • Monthly complimentary grooming service for your pet

Qualifications:

  • Sales experience is preferred
  • Background in customer service is essential
  • Familiarity with technology and computer systems
  • A genuine passion for canine health and wellness
  • Dependable transportation is required

Ideal Candidate:

We are looking for a motivated team player with exceptional sales and customer service abilities to fill the role of Pet Grooming Customer Service Specialist. If you have a love for dogs and a knack for sales, we encourage you to consider this opportunity.

Core Responsibilities:

  • Enhance sales by informing clients about health and wellness options
  • Follow up with prospective members to cultivate leads
  • Oversee appointment scheduling, customer records, and cash transactions
  • Address customer inquiries and ensure a high level of satisfaction
  • Keep the reception area tidy and welcoming

Essential Skills:

  • Confidence in sales and product promotion
  • Ability to connect with clients and their pets
  • Willingness to learn and share knowledge about services
  • Strong communication skills and effective appointment management