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Healthcare Customer Support Specialist

2 months ago


Little Rock, Arkansas, United States Baptist Health Full time
Healthcare Customer Support Specialist Job Description:

Shift:
Day

Working Hours:
M_F

Overview:
- Oversee client interactions and manage database operations.

Respond to inquiries from clients seeking healthcare services or information regarding Baptist Health or other medical institutions.

Arrange appointments, manage referrals, and advocate for Baptist Health facilities and services while upholding client expectations and confidentiality.

Qualifications:
  • High School diploma or equivalent.
  • 2-3 years of experience in customer service.
  • Skilled in computer applications and database management.
  • Strong judgment and problem-solving abilities.
  • Exceptional communication skills.
  • Capacity to prioritize, handle multiple tasks, and work effectively.
Preferred Skills:

Experience with Avaya Multi-line Telecommunications, Care Enhanced Contact Center software, EPIC, Cybersource, Groupwise Email/Internet, PC, Fax, Copier.

Hours: 72.00 bi-weekly.