Client Support Specialist

2 weeks ago


Castle Rock, Colorado, United States Jobs for Humanity Full time
Company Overview:

Jobs for Humanity is partnering with Safelite to foster an inclusive and equitable employment environment. We are dedicated to supporting individuals from diverse backgrounds.


Position Overview:

The Customer Advocate plays a crucial role as one of the initial points of contact for our clients. This dynamic and organized professional is responsible for managing various administrative tasks, scheduling appointments, processing work orders, and handling invoicing. They also engage with customers both in person and through various communication channels, ensuring a memorable experience with every interaction.


What We Offer:
  • Competitive weekly base salary starting at $XX/hour.
  • A comprehensive benefits package valued at over $10,000, including a 401(k) plan with company matching and tailored medical coverage options.
  • Commitment to work-life balance through paid time off (PTO), company holidays, and paid volunteer days.
  • Annual tuition reimbursement of up to $5,250.
  • Extensive training and access to all necessary tools and resources for success.

Key Responsibilities:
  • Welcome customers in-store and address their concerns promptly and effectively, often devising creative solutions.
  • Handle incoming communications, including calls, emails, and faxes, related to service inquiries, pricing, warranties, and scheduling changes.
  • Ensure smooth operations by verifying and completing work order details, including insurance checks and additional parts.
  • Efficiently manage administrative tasks such as processing invoices, work orders, and credit adjustments.
  • Oversee orders from the national contact center and manage dealer part requests and special accounts.
  • Perform additional duties as assigned.

Qualifications:
  • High School Diploma, GED, or equivalent required.
  • 1-3 years of experience in telephone operations or business administration preferred.
  • Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Professional appearance and adherence to safety protocols.
  • Willingness to travel up to 10% as needed.

Diversity Commitment:

Safelite embraces diversity and is proud to be an equal opportunity employer. We value our diverse workforce and suppliers.



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