Customer Engagement Specialist

1 week ago

North Little Rock, Arkansas, United States Chico's FAS Full time

With a network of boutiques and outlets across the U.S., complemented by a robust online presence, our organization relies on advanced technology and resources to sustain our business success.

We offer a variety of career paths in finance, technology, and merchandising, providing talented individuals the chance to join our team of dedicated professionals who are committed to excellence.


Become part of our stylish team, focused on creating a unique and inspiring experience for customers to express their individuality.

POSITION OBJECTIVE:

The Sales Associate plays a crucial role in assisting Management to foster a customer-centric sales culture, where our core values guide all store operations, ensuring an exceptional customer experience and optimal profitability.

We take pride in our work and believe that our teams create an extraordinary environment for growth and learning.

FUNCTIONAL RESPONSIBILITIES:
Drive for Results

  • Achieve company sales targets by employing effective sales techniques and sharing product knowledge with customers; assist in selecting merchandise or locating items based on customer preferences.
  • Stay informed about current promotions and sales; uphold pricing and visual standards.
  • Ensure compliance with merchandise handling, presentation, and loss prevention standards, as directed by Management.
  • Engage in visual merchandising tasks, including monthly store setups and maintaining designated areas.
Customer Experience

  • Exemplify and advocate for the Most Amazing Personal Service (MAPS) principles, delivering a seamless omni-channel experience.
  • Promptly address customer inquiries and concerns.
  • Facilitate a swift and efficient checkout process, staying updated on policies regarding payments, returns, and exchanges.
  • Encourage additional purchases at checkout, including gift card sales.
  • Enroll clients in loyalty programs.
  • Develop and nurture a loyal customer base through personalized service and wardrobe consultations.
  • Maintain knowledge of current product offerings and styles available in-store and online.
  • Consistently communicate with clients through a customer relationship management system.
Operational Excellence

  • Assist in replenishment efforts to keep the store well-stocked.
  • Support merchandise fulfillment processes.
  • Contribute to visual merchandising efforts, including floor layouts and signage, as instructed.
  • Help maintain store cleanliness and organization.
Teamwork and Growth

  • Encourage a collaborative approach to problem-solving.
  • Pursue personal development opportunities and actively seek feedback.
Other duties as assigned.

This position may vary across different brands.

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Aptitude for learning and adapting to company-provided technology.
  • Excellent organizational skills and ability to multitask in a dynamic environment.
  • Effective communication with customers, associates, and management.
  • Regular attendance is essential to meet company objectives, with flexibility to work various shifts, including evenings and weekends.

PHYSICAL REQUIREMENTS:

  • Constant walking/standing for a significant portion of the shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Frequent climbing (34%-66% of the shift).
We are continuously seeking talented individuals to join our store teams.

When a position becomes available, we will review applications to find the best match for our requirements.

Applications are welcome for any location or position at any time; however, the specific position applied for may not currently be open.

Accommodation is available for applicants with disabilities. Please contact management for assistance during the application process.
Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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