We have other current jobs related to this field that you can find below

  • Help Desk Agent

    2 weeks ago

    Downers Grove, United States Sentinel Technologies Inc. Full time

    Sentinel Technologies is seeking an experienced Help Desk Agent to join our dynamic team of IT professionals. As a Help Desk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal...

  • Help Desk Agent

    2 weeks ago

    Downers Grove, United States Sentinel Technologies Inc. Full time

    Sentinel Technologies is seeking an experienced Help Desk Agent to join our dynamic team of IT professionals. As a Help Desk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal...

  • IT Help Desk Specialist

    2 months ago

    Panama City, United States King Technologies, Inc. Full time

    Job DescriptionJob DescriptionKing Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and...

  • Help Desk Specialist I

    4 days ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Under the direction of the IT Manager, this position supports the day to day IT infrastructure for the company. Duties include providing ongoing support for all end user systems including PCs, Macs, mobile devices, as well any related end user soft Help Desk, Specialist, Help, IT, Business Services

  • Help Desk Analyst

    4 days ago

    Jersey City, United States Verisk Analytics Full time

    Help Desk Analyst Job Description - Verisk Life Solutions the FAST Platform. Responsibilities -Supports Level 1 and 2 service requests and incidents for our internal employees, partners, and customers. Provide Help Desk support that includes: initial Help Desk, Help Desk Analyst, Analyst, Help, Windows Server, Technology

  • Help Desk Specialist

    4 weeks ago

    Traverse City, United States Munson Healthcare Full time

    Find more than your next job. Find your community. We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by...

  • IT Help Desk Technician

    6 days ago

    Orange City, United States Van Beek Natural Science Full time

    Job DescriptionJob DescriptionJob Title: IT Help Desk Technician (Entry Level)Location: Orange City, IA Department: Information Technology Reports To: IT Manager Job Type: Full-Time Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about...

  • Help Desk Analyst

    2 weeks ago

    Elk Grove, United States NavitsPartners Full time

    Job DescriptionJob DescriptionHelp Desk AnalystResponsibilities:Field incoming help requests from end users via telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when...

  • Help Desk Technician

    2 months ago

    Oklahoma City, United States Jobot Full time

    This Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...

  • IT Help Desk Associate

    1 month ago

    Garden Grove, United States Titanium Healthcare Full time

    Job DescriptionJob DescriptionSalary: $25-$30Job Summary:The IT Help Desk Associate is a key member of Titanium Healthcare’s growing IT team. The role involves providing first-level technical support, troubleshooting hardware and software issues, and ensuring that IT services and infrastructure run smoothly. As a trusted representative of Titanium’s IT...

  • IT Help Desk Technician

    4 months ago

    Traverse City, Michigan, United States Advanced Computer Solutions Full time

    About the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...

  • Help Desk Technician

    2 weeks ago

    Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Help Desk Supervisor

    1 month ago

    Salt Lake City, United States Westminster University Full time

    Job DescriptionJob DescriptionWestminster University Help Desk Supervisor (Full Time, Benefited) Position SummaryThis position functions as a tier 1 support member of the Client Service team, which is responsible for communication with end users regarding incidents and service requests. This position’s primary responsibility will be supervising a team of...

  • Help Desk Technician

    2 weeks ago

    Oklahoma City, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Help Desk Support Specialist

    2 months ago

    Commerce City, United States Guggenheim Partners LLC Full time $30 - $40

    What we offer you: Opportunity to be part of a dynamic and collaborative team Competitive salary and benefits package Ongoing training and development opportunities Challenging and rewarding work environment Key responsibilities: Provide technical support and troubleshooting for end users Respond to help desk tickets and resolve issues in a timely...

  • Senior Help Desk Technician

    3 months ago

    Culver City, United States Didi Hirsch Mental Health Full time

    Maintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Help, Technical Support, Computer Tech, Mental Health

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Help Desk Specialist

    1 month ago

    City of Industry, United States System Soft Technologies Full time

    Job Description:We are seeking a dynamic, motivated individual to join our client's IT team as a Help Desk Level II technician. The ideal candidate will be customer-service-driven, detail-oriented, and proactive, capable of managing day-to-day operations and providing tech support to a growing customer base.Responsibilities:Provide second-level technical...

  • Help Desk Support Specialist III

    1 month ago

    Arizona City, United States Chartis Federal Full time

    Job Type Full-time Description We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting,...

  • Help Desk Support

    3 months ago

    Salt Lake City, United States Kenworth Sales Full time

    Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a...

Help Desk Manager

2 months ago

Grove City, United States Western Alliance Bank Full time

Job Title: Help Desk Manager Location: Block 23 What you'll do: Western Alliance Bank is looking for a Help Desk Manager to lead our help desk. The organizations provide internal support for both on-premises and remote employees. The role is responsible for creating and implementing support processes to include answering inquiries, troubleshooting hardware and software issues, and user-friendly knowledge base documentation, monitoring, communication management and escalation management, performance and quality reporting and trending. The role requires experience in driving innovation while successfully managing technical resources and vendor management to support the rapid growth of our company. What we are looking for: Responsibilities: Be a champion for our customers by establishing good communication chains and ticket analysis to predict customer needs and allow for proactive issue mitigation. Establish efficient Service Level Agreements between all corporate departments to enhance current support capabilities. Lead in design, development, implementation, and maintenance of Help Desk standards and procedures ensuring all are documented, consistently monitored, and audited. Conduct routine operational reviews and process improvements. Manage the budget for the Help Desk organization and identify opportunities for cost savings. Drive efficiencies to reduce calls and costs through automation and continual improvements. Drive big-picture goals and complete milestones while valuing and maintaining strong attention to detail. Manage 3rd party outsourced providers to meet SLA's. and SOW commitments and evaluate new vendors as appropriate. Ensure day to day operations is completed accurately and closed in a timely manner. Assist with the evaluation of new products, systems, and equipment for the centers. Manage the onboarding, hiring, training and offboarding of personnel. Builds, mentors, and manages a diverse team responsible for delivering solutions to enable the bank operations strategy. Develops, coaches, reinforce team engagement in line with mission, vision, values, goals, and performance standards of the IT organization. Manage staffing and resourcing to accommodate 24/7 environment. Establish KPI and monitor team's performance. Manage the escalation process for end-user and system-wide issues. Exposure to established contract management. Ensure security & Risk management directives are properly understood by the team and followed. Candidate will have deep understanding of technical metrics and how they map to business KPIs. Candidate will be an agent of change within the organization seeking to close any gaps between technical issues and business communications and help drive improvements through various teams. Work across IT organization to identify and close gaps that create unnecessary calls into Help Desk Qualifications: Bachelor's level degree in Computer Science, Engineering, or equivalent work experience 5+ years as a proven customer service focused team management 5+ years' experience managing a 24x7 Helpdesk Call Center technology and management experience 5+ years' experience managing an outsourced helpdesk provider with locations in US and Offshore locations. Experience in financial services industry with proven regulatory and compliance discipline. Experience with large, enterprise core platforms and providers, mobile and digital platforms, and system integration technologies. Demonstrated ability to think strategically, deliver innovation, and drive improved customer and employee experience. Extensive experience with overseeing Managed Service Providers (MSP) Solid knowledge of network infrastructure and experience in a similar role. Knowledge of relevant regulations and standards. Strong analytical and problem-solving skills. Detail-oriente