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Help Desk Specialist
2 months ago
Job Description:
We are seeking a dynamic, motivated individual to join our client's IT team as a Help Desk Level II technician. The ideal candidate will be customer-service-driven, detail-oriented, and proactive, capable of managing day-to-day operations and providing tech support to a growing customer base.
Responsibilities:
- Provide second-level technical assistance and support for computer systems, software, and hardware issues.
- Troubleshoot and resolve hardware/software issues, network devices, printers, and business-specific applications.
- Upgrade hardware and software to ensure optimal workstation performance.
- Perform system configuration and testing, including OS and software installation and updates.
- Document all work details, processes, and procedures within systems of record.
- Develop repeatable processes and procedures to improve effective end-user support.
- Maintain strong customer service and interpersonal skills.
- Work independently and as part of a team, prioritizing and escalating issues as necessary.
- Handle multiple tasks and work well under tight deadlines.
- Provide remote support and use support tools effectively.
- Ensure compliance with IT HelpDesk processes, service management, and industry best practices.
Qualifications:
- Education in computer systems and technologies or equivalent work experience.
- Minimum 4 years of help desk experience (preferred).
- Strong knowledge of Microsoft Office Suite and general networking.
- Experience with remote support tools.
- Certifications in industry-specific areas (Microsoft, Cisco, HP) are a plus.
- Experience with Great Plains, Citrix, various manufacturing ERP systems, and VOIP phone systems is desired.
- Ability to lift to 25 pounds and carry computers, CRT monitors, or other equipment as required.
- Strong written and verbal communication skills.
- Ability to work Monday to Friday.
- Adherence to all Covid protocols with provided PPE.
Join our client and become part of a team that values long-term career growth and a supportive work environment. Apply today to make a difference
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