IT Help Desk Associate

2 months ago

Garden Grove, United States Titanium Healthcare Full time
Job DescriptionJob DescriptionSalary: $25-$30

Job Summary:

The IT Help Desk Associate is a key member of Titanium Healthcare’s growing IT team. The role involves providing first-level technical support, troubleshooting hardware and software issues, and ensuring that IT services and infrastructure run smoothly. As a trusted representative of Titanium’s IT team, the Help Desk Associate maintains a positive customer service experience for all Titanium team members, ensuring technical issues are resolved efficiently and courteously.


Essential Functions:

  • Serve as point of contact for employees seeking technical assistance.
  • Manage, document and track IT support tickets using the company’s ticketing system.
  • Provide timely and effective support for hardware, software, and network-related issues.
  • Troubleshoot and resolve issues with laptops, mobile devices, printers, desktops, and other IT equipment.
  • Install, configure, and maintain computer hardware, software, and peripherals (onboarding)
  • Escalate complex issues as needed and provide detailed analysis of issue
  • Assist in maintaining IT documentation, including user guides, FAQs, and system configuration records.
  • Perform routine maintenance and updates on IT systems and equipment (patch Mangement, system updates etc)
  • Ensure security and compliance standards are met across all IT systems, especially in regards to Healthcare Information Technology.
  • Assist with onboarding and offboarding processes, including setting up and deactivating user accounts and equipment.
  • Provide support for remote employees and troubleshoot VPN, remote desktop, and other connectivity issues.
  • Participate in IT projects and initiatives as required.


Position Requirements:

  • Education & Experience:
    • Relevant education in Information Technology, Computer Science, or a related field preferred.
    • 2+ years of relevant experience in IT.
    • Strong knowledge of Windows operating systems.
    • Experience with network administration and troubleshooting.
    • Experience in healthcare environment preferred.
    • Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.
  • Skills:
    • Excellent customer service and communication skills.
    • Ability to diagnose and resolve technical issues.
    • Strong organizational skills and attention to detail.
    • Ability to work independently and as part of a team.

 

Benefits: 

  • This is a hybrid role working from home and Titanium's Garden Grove headquarters
  • Medical, Dental and Vision Insurance 
  • We cover up to 100% of your premium and 50% of your dependent premium depending on the plan
  • Flexible Spending Accounts, Health Savings Accounts & Dependent Care Accounts are also available 
  • Life, AD&D and Short-Term Disability Insurance funded 100% by Titanium Healthcare 
  • 401(k) plan 
  • Employee Assistance Program 
  • 12 Paid Holidays, 3 weeks of all-inclusive PTO per year (accrual begins on the first day of employment) as well as a separate Paid Sick Time balance


Equal Employment Opportunity Commission:
At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.  

 

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact. 

  • Help Desk Agent

    3 weeks ago

    Downers Grove, United States Sentinel Technologies Inc. Full time

    Sentinel Technologies is seeking an experienced Help Desk Agent to join our dynamic team of IT professionals. As a Help Desk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal...

  • Help Desk Agent

    4 weeks ago

    Downers Grove, United States Sentinel Technologies Inc. Full time

    Sentinel Technologies is seeking an experienced Help Desk Agent to join our dynamic team of IT professionals. As a Help Desk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal...

  • IT Help Desk Technician

    3 days ago

    Pleasant Grove, United States ASEA Full time

    IT HELP DESK TECHNICIAN ASEA is looking for a talented and enthusiastic IT Help Desk Technician. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're...

  • Help Desk Specialist

    32 minutes ago

    Downers Grove, Illinois, United States Sentinel Technologies Inc. Full time

    Job Summary:Sentinel Technologies Inc. is seeking an experienced Help Desk Agent to join our dynamic team of IT professionals. As a Help Desk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues.Key...

  • Help Desk Analyst

    3 weeks ago

    Elk Grove, United States NavitsPartners Full time

    Job DescriptionJob DescriptionHelp Desk AnalystResponsibilities:Field incoming help requests from end users via telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when...

  • Help Desk Specialist I

    2 weeks ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Under the direction of the IT Manager, this position supports the day to day IT infrastructure for the company. Duties include providing ongoing support for all end user systems including PCs, Macs, mobile devices, as well any related end user soft Help Desk, Specialist, Help, IT, Business Services

  • Front Desk Associate

    2 months ago

    Winter Garden, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 65+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Information Technology Help Desk Technician

    3 days ago

    Pleasant Grove, United States ASEA, LLC Full time

    IT HELP DESK TECHNICIANASEA is looking for a talented and enthusiastic IT Help Desk Technician. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're...

  • Front Desk Agent

    3 months ago

    Garden Grove, United States Great Wolf Resorts Full time

    ** Front Desk Agent** **Job Category****:** Guest Services **Requisition Number****:** FRONT016865 Showing 1 location **Job Details** **Description** **Increased Pay Rates! $16.75** At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge...

  • Front Desk Agent

    3 weeks ago

    Garden Grove, California, United States tapwage Full time

    Front Desk Agent[Loading . . .])Job DescriptionPay: $18.85 per hourAt Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression...

  • Front Desk Associate

    3 months ago

    Garden City, United States Scenthound Full time

    Benefits: Employee discounts Flexible schedule Free food & snacks Perks and Benefits: Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips; sales bonuses Merit-based pay increases Complimentary service membership About the Position: The Sales & Front Desk Associate is a key...

  • Help Desk Specialist II

    5 days ago

    Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job OverviewJohnson Health Tech Companies is seeking a skilled Help Desk Specialist II to support the day-to-day IT infrastructure for the company. This role will provide ongoing support for all end-user systems, including PCs, Macs, mobile devices, and related end-user software.Key ResponsibilitiesInfrastructure SupportProvide technical assistance to...

  • Front Desk Coordinator Surgery Center

    2 weeks ago

    Garden Grove, United States Fresenius Medical Care Full time

    This is a full time front desk coordinator opportunity in a surgery center. Youw will need previous experience at the front desk in a medical setting. The center is open Monday through Friday 7:30am to 4:00pm. Ideal candidatew will be bilingual. HS Diploma or GED required. Must have EMR experience, MS Outlook and Excel experience. Excellent phone skills....

  • Front Desk/Sales Associate

    3 months ago

    Garden Grove, United States Club Pilates Full time

    Job DescriptionJob DescriptionBorn in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we’re just getting started.Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with...

  • Front Desk Administrative Assistant

    2 months ago

    Garden Grove, United States World Relief Full time

    ** Front Desk Administrative Assistant** **Job Category****:** US Programs **Requisition Number****:** ASSOC03088 Showing 1 location **Job Details** **Description** **POSITION SUMMARY:** The Front Desk Administrative Assistant provides administrative and clerical support to all the functions of the World Relief Southern California field office (WR SoCal). WR...

  • Front Desk Administrative Assistant

    2 months ago

    Garden Grove, United States World Relief Full time

    ** Front Desk Administrative Assistant (Part - Time)** **Job Category****:** US Programs **Requisition Number****:** ASSOC03088 Showing 1 location **Job Details** **Description** **POSITION SUMMARY:** The Front Desk Administrative Assistant provides administrative and clerical support to all the functions of the World Relief Southern California field office...

  • Front Desk Associate Part-time

    5 days ago

    Winter Garden, Florida, United States Equity LifeStyle Properties Full time

    We are seeking a highly skilled and customer-focused Front Desk Clerk Part-time to join our team at Equity LifeStyle Properties. As a Front Desk Clerk, you will be the first point of contact for our guests and residents, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Provide exceptional customer service to guests and...

  • Sales Associate/Front Desk

    2 months ago

    Maple Grove, United States StretchLab Full time

    Full Job DescriptionStretchLab Maple Grove is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand! We also have studios in Chanhassen, Edina, Eden Prairie,Minneapolis and Plymouth. Always looking for great people to join our expanding studios.Founded in 2015 in...

  • Overnight Front Desk Agent

    7 days ago

    Garden City, United States GC Lodging LLC Full time

    Job DescriptionJob DescriptionJob Title Front Desk Agent Overnight Salary Range 19.00 Job Summary We are looking for an Overnight 11PM - 7AM Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and...

  • Front Desk Agent

    2 months ago

    Willow Grove, United States Courtyard Willow Grove Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...