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Help Desk Support Specialist
2 months ago
What we offer you:
- Opportunity to be part of a dynamic and collaborative team
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Challenging and rewarding work environment
Key responsibilities:
- Provide technical support and troubleshooting for end users
- Respond to help desk tickets and resolve issues in a timely manner
- Install, configure, and maintain hardware and software
- Create and maintain documentation for support processes
- Collaborate with other IT teams to escalate and resolve complex issues
What you bring to the team:
- Proven experience in a help desk or technical support role
- Strong knowledge of Windows operating systems and software applications
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks
- Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus