Help Desk Specialist

4 weeks ago

Traverse City, United States Munson Healthcare Full time

Find more than your next job. Find your community. We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American’s Best Employers by State 2022), we’re committed to your ongoing growth and development. After work, you’ll find things to do in every season – beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment. Summary A Help Desk Specialist works under the general supervision of the Help Desk/ IS Management. This position assists customers in resolving issues during the first point of contact as well as triaging and promptly prioritizing and escalating open and unresolved incidents following established escalation procedures. A Help Desk Specialist will perform those roles with consistency and accuracy in a customer focused, professional manner. The Help Desk Specialist role requires a high level of communication skill via telephone, E-Mail, voicemail, chat, and in-person support channels. This position requires both troubleshooting and technical skills that allows the specialist to provide a high level of customer support. This role will also participate in IS projects and initiatives and may be required to assist in the training of new Help Desk team members. Why work as a Helpdesk Specialist at Munson Healthcare? Our dynamic work environment includes many opportunities for growth and development Our efforts directly impact patient satisfaction and outcomes Our employees work in positive, supportive, and compassionate environments built on our organizational values. What’s Required: One of the following is required: Bachelor’s degree (preferably IS/Business or healthcare emphasis) Associate’s degree (preferably IS/Business or healthcare emphasis) with 1 year relevant experience (IS/Business or healthcare) 2 years experience in healthcare or IS/Business experience Technical Knowledge Keyboarding proficiency Intermediate knowledge of Microsoft Windows Familiar with command line interfaces Basic troubleshooting of laser printers, label printers, scanners, and fax machines Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues Troubleshooting network connectivity issues Intermediate knowledge of Microsoft Office Ability to provide clear, consistent and concise documentation of technical issues Experience with Active Directory The Benefits of Working at Munson: Competitive salaries Full benefits, paid holidays, and paid time off (up to 19 days your first year) Tuition reimbursement and ongoing educational opportunities Retirement savings plan with employer match and personal consulting Wellness plans, an employee assistance program and employee discounts *Terms and conditions apply

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