![Chartis Federal](https://media.trabajo.org/img/noimg.jpg)
Help Desk Support Specialist III
1 month ago
Job Type
Full-time
Description
We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az.
The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting, maintenance, technical insight, and user-oriented communication.
Key Responsibilities:
- IAVA Compliance: Diligently track IAVA electronic alerts to ensure ACAS standards are consistently met.
- ACAS Scans: Initiate scans on both secure and unsecure networks to pinpoint system vulnerabilities and non-compliance.
- Ticket Handling: Effectively resolve Remedy tickets tied to quarantines, patches, and software updates.
- Hardware & Software Management: Manage installations, repairs, and maintenance for all desktop hardware and software components.
- Network Infrastructure: Oversee routers, exchange servers, hubs, and data switches, ensuring their optimal operation and routine maintenance.
- Accreditation Records: Uphold meticulous records for all components and systems operating on the Government networks.
- Tier III Help Desk Services: Deliver advanced support, encapsulating intricate troubleshooting, system/server development, and configuration.
- Knowledge Management: Regularly update and maintain a digital Knowledge Management system offering step-by-step solutions to common issues.
- Peripherals Support: Provide assistance for devices like printers, scanners, and more.
- On-site Assistance: Directly support end-users at their workstations, offering technical aid and addressing their concerns.
- Document Tracking: Thoroughly record all issues and resolutions during service calls for future reference.
- Virtual Desktop Infrastructure (VDI) Support: Assist users in both NIPRNET and SIPRNET environments.
- Server Support: Deliver top-notch support services for server environments.
- Additional Support: Perform extra duties like Inventory Management, Ticket Triaging, Computer Imaging Services, and more.
Requirements
- Bachelor's degree coupled with 7 years of hands-on experience in cybersecurity. (An additional 2 years of experience can be considered in lieu of a degree.)
- DoD IAT Level II or higher certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP)).
- Must possess an active DoD Secret clearance.
- Demonstrated expertise in Help Desk operations, with the ability to support 12,000+ customers.
- Proficiency in VB scripting/PowerShell, SCCM CB, and Windows 10 is essential.
Join our team at the Army NEC and be a part of a dedicated group providing exceptional support and service. Your commitment to ensuring smooth technical operations will be invaluable. Apply today and make a difference in our mission-driven technical support endeavor.
-
Help Desk Specialist
4 weeks ago
Traverse City, United States Munson Healthcare Full timeFind more than your next job. Find your community. We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by...
-
IT Help Desk Specialist
2 months ago
Panama City, United States King Technologies, Inc. Full timeJob DescriptionJob DescriptionKing Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and...
-
Computer Support Specialist
1 month ago
Peachtree City, United States Osmose Full timeAbout Osmose With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S. and Canada, helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition...
-
Computer Support Specialist
1 month ago
Peachtree City, United States Osmose Utilities Services Full timeJob DescriptionJob DescriptionAbout OsmoseWith 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S. and Canada, helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel...
-
IT Help Desk
2 months ago
Reed City, United States Utility Supply and Construction Company Full timeWe are seeking a motivated, customer service-oriented person to join our IT Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will be based primarily at our Reed...
-
IT Help Desk
2 months ago
Reed City, United States Utility Supply and Construction Company Full timeJob DescriptionJob DescriptionWe are seeking a motivated, customer service-oriented person to join our IT Operations Team. The ideal candidate will enjoy helping people in-person and over the phone to provide front line technical support. You will be working in a fast paced and team-oriented environment in a growing family-owned company. This position will...
-
Help Desk Support Analyst
1 week ago
Bossier City, United States General Dynamics Information Technology Full timeReq ID: RQ184266 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Help Desk Skills: Computer Literacy,Customer Service,Help Desk Support,Technical Support,Troubleshooting Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: General Dynamics...
-
Help Desk Support Analyst
6 days ago
Bossier City, United States General Dynamics Information Technology Full timeType of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: BI Full 6C (T4) Job Family: Help Desk Job Qualifications: Skills: Computer Literacy, Customer Service, Help Desk Support, Technical Support, Troubleshooting Certifications: Experience: 1 + years of...
-
IT Help Desk Support Engineer
4 weeks ago
Oklahoma City, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company located in Oklahoma City, OK and they are in need of an IT Help Desk Support Engineer - Level III, with Managed Services Support (MSP) experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You...
-
IT Help Desk Support Engineer
3 weeks ago
Oklahoma City, United States K2 Staffing, LLC Full time $70,000 - $80,000Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in Oklahoma City, OK and they are in need of an IT Help Desk Support Engineer - Level III, with Managed Services Support (MSP) experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should...
-
Help Desk Support Analyst
1 week ago
Bossier City, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:BI Full 6C (T4)Job Family:Help DeskJob Qualifications:Skills:Computer Literacy, Customer Service, Help Desk Support, Technical Support, TroubleshootingCertifications:Experience:1 + years of related...
-
Help Desk Support
3 months ago
Salt Lake City, United States Kenworth Sales Full timeKenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a...
-
Help Desk Technician III
3 months ago
Salt Lake City, United States CHICKASAW NATION INDUSTRIES INC Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD)...
-
Help Desk Technician III
4 weeks ago
Salt Lake City, United States CHICKASAW NATION INDUSTRIES INC Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD)...
-
Senior Help Desk Analyst
4 weeks ago
Jersey City, United States Tekgence Inc Full timeHelp Desk Analyst IIIJersey City, NJ – 5 days a weekThis contract is for in office 5 days a week. No remote work.W2 position Top 3 skills: 1.Advanced Troubleshooting and Problem-Solving: 2.Customer Service and Communication: 3.Technical Expertise in Winds and MAC operating systems and a familiarity with ServiceNow if possible but not necessary.
-
IT Technician Help Desk Specialist
3 weeks ago
Oklahoma City, United States Newave Solutions LLC Full time $40,000 - $60,000Job DescriptionJob DescriptionWe are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients.Essential Duties and Responsibilities:IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and...
-
IT Help Desk Specialist
3 months ago
North Sioux City, United States Riverside Technologies, Inc. Full timeJob DescriptionJob DescriptionDescription:Riverside Technologies, Inc. is currently seeking a full-time IT Help Desk Specialist to join our team.Job Summary:Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience...
-
Technical Support Specialist
7 days ago
Arizona City, Arizona, United States The Maxis Group Full timeJoin The Maxis Group as a Technical Support SpecialistRecognized as one of the premier employers in Arizona, The Maxis Group is seeking a dedicated Technical Support Specialist to enhance our service desk operations.Essential Qualifications:Minimum of 2 years in a Service Desk role.At least 2 years of experience in supporting various hardware and software...
-
Technical Support Specialist
1 week ago
Arizona City, Arizona, United States The Maxis Group Full timeJoin The Maxis Group as a Technical Support SpecialistOverview: Recognized as one of the premier workplaces in Arizona, The Maxis Group is seeking a dedicated Technical Support Specialist to enhance our service desk operations.Essential Qualifications:Minimum of 2 years of experience in a Service Desk role.At least 2 years of experience in providing support...
-
Help Desk Specialist
2 months ago
City of Industry, United States System Soft Technologies Full timeJob Description:We are seeking a dynamic, motivated individual to join our client's IT team as a Help Desk Level II technician. The ideal candidate will be customer-service-driven, detail-oriented, and proactive, capable of managing day-to-day operations and providing tech support to a growing customer base.Responsibilities:Provide second-level technical...