Service Coordinator

3 weeks ago

Houston, United States IMT Residential Full time

Position Overview:

IMT Residential is hiring a Service Coordinator for 5401 Chimney Rock, 970-unit community in Houston.

Company Overview:

IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.


IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are.


The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.

  • Incentives for all associates at the properties - Monthly bonuses based on the team's performance for everyone, and leasing incentives for all associates with sales responsibilities
  • Health - Medical, dental, vision, wellbeing programs, gym membership contributions
  • Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
  • Career - Comprehensive training programs, mentorships
  • Maintenance and Leasing training - Service Designation Program and Leasing Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
  • Maintenance associate benefits - IMT tool kit, full uniforms including $100/year shoe stipend
  • Time off - PTO, vacation, holidays
  • Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more

IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference

Position Details:

As a Service Coordinator, you will provide outstanding customer service to our residents. You will be the person in charge of collecting maintenance service requests, ensuring they are logged properly in our system, and communicating requests with the maintenance team. Being helpful and responsive to residents needs will help ensure that they experience a high quality of community living and feeling of home. Utilizing strong organizational and follow-up skills, you will be an integral part of helping the maintenance associates perform their jobs well.

  • Communicate with residents in person, by phone and by email
  • Take maintenance service requests and bring any urgent issues to the maintenance team's attention
  • Enter and close out service request in the MRI software system
  • Assist the Service Manager with maintenance scheduling and contacting vendors
  • Additional projects and/?or duties as assigned by the Community Manager and Service Manager

Please apply if you have:

  • 1+ years customer service experience
  • Basic maintenance knowledge is a plus
  • The ability to connect with a variety of people
  • Exceptional verbal and written communication skills
  • Strong organizational and multi-tasking skills
  • The ability to work well in a fast paced environment
  • The ability to work well within a team setting
  • A positive attitude, and the desire to learn and develop your skills
  • Active and valid driver license is required

Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.

We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall. IMT prohibits discrimination and harassment of any type. We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us. Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.

We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable.

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