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Customer Relations Specialist

2 months ago

Carmel, United States Renewal By Andersen Full time

Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. As a Customer Relations Specialist, you will be tasked with giving every customer a great experience. We are looking for someone with exceptional customer service, de-escalation, and multi-tasking skills that thrives in a fast-paced environment to manage project communication with our customers. Primary Responsibilities: Lead conversations with customers and set expectations about the installation process Manage and maintain project scheduling with customers when their product has been ordered Confirm scheduling timelines with customers Follow up with customers before and after installation to answer questions or resolve customer concerns Generate NPS (Net Promoter Score) and maintain metrics Qualifications: Strong skill set in Microsoft Excel, Word, and Outlook (required) Experience in customer service and solving customer issues (required) Minimum 2 years of experience in an office and customer service environment CRM/Salesforce experience is a plus Problem-solving and experience in a fast-paced environment Compensation and Benefits: $21/hour Medical, dental, vision, and life insurance 401(K) program with company match percentage PTO, paid holidays, and floating holidays Employee Perks discount program Student loan repayment program and more Schedule: - Onsite in our Carmel office - Monday-Friday; 8:00am-4:30pm

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