Patient Representative

2 weeks ago


Greensboro, United States Carolina Neurosurgery and Spine Associates Full time

We are searching for compassionate and energetic individuals to join our team We are seeking a Full-time Patient Representative for our Greensboro office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.

The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task in fast paced environment while ensuring excellent patient care.

  • Checks in patients; collects payments; verifies and/or updates insurance.
  • Greets patients, employees, and visitors to ensure that appropriate screening measures, visitor policies, and social distancing requirements are followed upon entry as requested. Screening measures currently include adherence to mask mandate, temperature checks, and health screening questions. Communicate the appropriate guidance to patients, employees, and guests based on the results of their screening.
  • Obtains proper insurance documentation and demographic information following HIPAA standards.
  • Processes new patient paperwork and/or updated paperwork.
  • Follows established procedures to prepare for upcoming appointments.
  • Explains insurance authorization to patients as necessary.
  • Counts petty cash and documents on log.
  • Applies our values in decision-making and interactions with all individuals.
  • Promotes a positive work environment through effective teamwork.
  • Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.

Hours: Weekly Rotating Schedule with flexibility to meet business needs

Monday - Friday: 8:30am - 5pm

Monday - Friday: 7:30am - 4pm

Company Culture Expectations:
  • Reflects CNSA Core Values in all job responsibilities and interactions
    • Compassion: Treats others with compassion and empathy
    • Teamwork: Collaborates with all team members
    • Communication: Communicates effectively and with positivity
    • Integrity: Acts with integrity and accountability
    • Innovation: Remains open-minded to new ideas and continual improvement
    • Community: Treats every patient and team member as a part of the CNSA community
  • Participates in department or system wide improvement plans
  • Performs high quality work that is neat, accurate, complete, and on time
  • Offers assistance to all patients by promptly responding to requests and needs
  • Asks questions to gain full understanding of assignments
  • Adapts to changing assignments and responsibilities


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