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Patient Access Coordinator II
2 months ago
Overview:
Talent Pool:
Admin/Clerical
At Cone Health Medical Group, we prioritize attracting and retaining dedicated patient access coordinators who are committed to making a positive impact on our patients, communities, and colleagues. As a Great Place to Work-CertifiedTM organization, you will be empowered to create a meaningful career within a supportive culture that values caring, inclusion, growth, and compassion.
We operate multispecialty practices across numerous locations serving multiple counties.
Some of the specialties include:
Behavioral Health, Gastroenterology, Heartcare, Oncology, Dermatology, Endocrinology, Sports Medicine, Neurology, OB/GYN, Pediatrics, Urgent Care, Pulmonary, Surgery, Primary Care, Geriatrics & More.
We promote work/life balance with primarily Monday to Friday first shift schedules.
Our practices vary from intimate settings to larger environments.
We offer wellness initiatives for team members (including massage therapy, onsite fitness facilities with complimentary fitness classes, and rewards for physical activity).
Tuition reimbursement is available.
There are opportunities for growth within the system (including the RISE Program, Certified Medical Assistant Academy, Nurse Tech Program, and Pharmacy Academy, among others).
Medical Front Office
Front Office Representative
The role of the Patient Access Coordinator II is essential to our front office operations.
This position allows you to build upon your established customer service and medical technology skills, positioning you as the expert liaison for patient and clinic relations.
This role primarily emphasizes delivering exceptional customer service, verifying insurance, managing referrals, and in some practices, orienting new Patient Access Coordinators to ensure their success.
Responsibilities:
Guide patients through the registration process by verifying patient demographics and insurance information to ensure accuracy for payment processing and billing.
Maintain an accurate cash drawer, prepare daily deposits, and follow practice closing processes.
Adhere to scheduling guidelines for single or multiple clinics, as well as for return, referral, and testing appointments. Assist new employees with appointment scheduling.
Manage referrals and obtain pre-certification as needed, notifying the pre-certification coordinator for follow-up.
Create a positive guest experience by adhering to service protocols and de-escalating situations when necessary.
Train new employees on general clerical support tasks such as paperwork, medical records, faxes, scans, filing, and typing.
Ensure new patient information is delivered promptly. Mail new patient packets and contact new patients the day before their scheduled appointments. Adhere to the no-show policy, sending letters and documenting no-shows in a timely manner.
Perform other duties as reasonably required or assigned.
Qualifications:
EDUCATION:
Required:
High School Diploma or equivalent
Preferred:
Graduate of a certified medical office training course
EXPERIENCE:
Required: 1 Year clerical experience in a medical setting. Proficient in EPIC Cadence/Prelude. Customer service experience in a healthcare environment.
