Customer Service Representative

4 days ago


Greensboro, United States EmergeOrtho Full time
Job Summary

EmergeOrtho is a leading provider of comprehensive musculoskeletal care, and we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing all incoming calls and directing them to the appropriate staff or department.

Key Responsibilities
  • Schedule and Reschedule Services: Utilize practice management software to perform specific duties, including scheduling and rescheduling services for patients.
  • Direct Incoming Calls: Serve as a primary resource for all incoming calls, directing them to the appropriate staff or department based on pertinent information received from the caller.
  • Return Phone Calls: Return phone calls within acceptable time frames, ensuring that patients receive timely and courteous service.
  • Maintain Accurate Records: Update account information in the practice management system as necessary, and retrieve and direct messages from the general voicemail box and after-hours call service to the appropriate staff member.
  • Collaborate with Team Members: Work closely with team members to ensure seamless communication and efficient service delivery.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Customer Service Experience: A minimum of two years of customer service experience, preferably in a medical office setting, is required.
  • Technical Skills: Comfortable using multiple technology-based communication systems effectively and simultaneously, and previous experience using a multi-line phone system is preferred.
What We Offer
  • Competitive Salary and Benefits: EmergeOrtho offers a competitive salary and benefits package to our employees.
  • Opportunities for Growth and Development: We offer opportunities for growth and development, including training and professional development programs.
  • Collaborative Work Environment: Our team is dedicated to providing exceptional patient care, and we are seeking a team member who shares our commitment to excellence.


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