Guest Information Representative
3 months ago
Overview:
Administrative & Clerical
Responsibilities:- Assists department coordinator and director with special projects, ensuring timely completion.
- Assists guests with physical needs by ensuring appropriate transportation is available when needed.
- Communicates with guests regarding the hospital visitation policy and provides information to guests regarding number of visitors permitted to the inpatient areas and guest visitation times.
- Communicates with volunteer leadership regarding security concerns and needs.
- Establishes rapport with guests as well as presents a personal, friendly, and empathetic manner to guests.
- Maintains good interdepartmental working relationships, working in a cooperative, positive, and professional manner with others.
- Recognizes patients and guests who might need language interpreters, sign language interpreters, or assistance from Spiritual care and responds appropriately.
- Performs other duties as assigned.
Qualifications:
EDUCATION: Required: High School Diploma or equivalent EXPERIENCE: Required: 1 year customer service experience LICENSURE/CERTIFICATION/REGISTRY/LISTING:
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