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IT Operations Technician
3 months ago
ABL Space Systems is driven by the vision that in ten years, missions to space will launch every day from around the world. We've set out to assure global access to space through the development of a low-cost launch vehicle and a modular ground system, RS1 and GS0.
Behind our business model is an exceptional team. Engineers, technicians and operators at ABL thrive on creating simple yet effective systems to tackle the challenge that space launch presents.
Launch is just the beginning. Join ABL in paving the way for the next-generation space platform.
IT Operations Technician
As an IT Operations Technician on the Operations and Systems Delivery (OSD) team you will be responsible for performing various tasks to support and improve upon the operation of ABL's end user computing devices, including workstations, mobile devices, MFPs, etc. The scope of infrastructure and technologies that you support can range from conference room AV systems to launch systems that control and support launch vehicles. You should be comfortable taking ownership of break/fix issues and service requests and escalating to the appropriate teams as needed. You are flexible, agile, and creative; you love the fast pace of a growing start-up and enjoy finding the root cause of problems.
RESPONSIBILITIES:
- Deploy, configure and troubleshoot technology systems at corporate and remote launch sites, including workstations, switches, access points and peripherals.
- Administer Active Directory, Microsoft Office365 (including Teams, SharePoint, Exchange, Intune, and OneDrive), Windows, MacOS, iOS, and Linux systems.
- Install, configure, and maintain hardware and software including workstations, laptops, printers, mobile devices, server, and networking equipment.
- Effectively document problems and solutions through an internal ticketing system.
- Perform asset inventory management, including monitoring, reporting, patching, and procurement.
- Provision new users with appropriate hardware/software and providing training as needed.
- Provide hardware and software support to Launch and Test operations consoles and networks at corporate campus and remote launch sites.
- Build, install and deploy enterprise IT infrastructure such as installing network racks, mounting access points, and cable management.
- Bachelor's degree in Computer Science or similar field; or 6+ years of professional experience, in lieu of a degree, in an internal IT support environment
- 2+ years working with enterprise networks, switches, and wireless infrastructure providing support for enterprise IT services and workstations
- 2+ years' experience supporting Windows and Mac devices including configuration and troubleshooting
- Exemplary communication skills, both written and verbal
- Strong customer service skills
- Hands-on hardware troubleshooting and equipment support experience
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong understanding of IT best practices and technical protocols such as ITIL, TCP/IP, SMTP, 802.11, Ethernet, etc.
- Team-oriented and skilled in working collaboratively
- Must be willing to travel 25% of the time.
- Ability to sit or stand for extended periods of time.
- Ability to use a computer to complete assignments.
- Ability to communicate with individuals and groups in person, by phone and telepresence.
- While performing the duties of this job, the employee will typically work in an office environment.
$26 - $35 an hour
This is the lowest to highest compensation range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
In addition to base pay and equity, we offer:
- Low-cost medical, dental, and vision insurance plans
- Company paid life insurance and LTD coverage
- 4% 401k match
- Student loan repayment assistance program
- Paid parental leave
- Family planning assistance program
- Company paid financial wellness program
- Paid time off for non-exempt employees and flexible vacation policy for exempt employees (have separate templates for different types of job post)
- Relocation bonus offered to qualified candidates
ITAR Requirement
This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.
Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
