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Service Desk Technician
2 months ago
Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.
HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:
Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
Devices typically run Microsoft Windows 10 and are owned by US Space Force; utilized by a combination of on-site personnel at Los Angeles Air Force Base and remote users across the US.
May answer queries by telephone and identify problems via monitoring of the Jira Service Management and DynaTrace portals.
Fulfill requests and provide troubleshooting support to end-users regarding network and system infrastructure, associated applications, and devices.
Records all work accomplished using Jira Service Management application.
Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
Route calls to product line specialists, application, or system support specialists.
Alerts management to recurring problems and patterns of problems.
Ownership of incidents from end-to-end.
WHAT YOU’LL NEED TO SUCCEED:
Positive customer service attitude.
Detailed technical problem-solving approach.
Excellent interpersonal communications skills.
Physical strength to lift up to 50 pounds.
Ability to walk between work sites as required.
Preferred Skills: Jira Service Management and working with military organizations – preferably, Space Force.
AA/AS, 3+ years' experience or related experience
SECRET Security Clearance
Information Assurance Level II Certification (Security+)
Location: Onsite at LAAFB (Los Angeles, CA)
Travel: Up to 10%
GDIT IS YOUR PLACE:
K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.
