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Guest Service Team Member

2 months ago

San Francisco, United States SusieCakes Holdings, LLC Full time

**Guest Service Team Member**

**Department:** FOH **Location:** San Francisco, CA

JOB TITLE: Guest Service Team Member

REPORTING TO: General Manager

DEPARTMENT: Guest Services

CLASSIFICATION: Non-Exempt

DESCRIPTION OF DUTIES:

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES:

Maintain positive guest and team relations by living company values

Deliver premium guest service according to steps of service and standard operating procedures

Take and hand out guest orders with attention to detail and accuracy

Delivering product on an ongoing basis and according to business needs.

Answer questions about daily/custom offerings and pricing with confidence

Identify and recover guests who are dissatisfied with service and/or product

Perform shifts as scheduled to open and close the bakery

Perform dishwasher duties as needed

Assist culinary team as needed

Ensure all food is prepared, handled and stored according to all required food safety code standards

QUALIFICATIONS:

One year of experience in a customer service environment preferred

Previous quick service food handling experience in either the hospitality or food and beverage industry a plus

Attention to detail

Excellent verbal and written communication skills

Must be able to safely utilize all bakery equipment

Ability to work in multiple regional locations

Ability to work in cross functional roles as needed (front-of house & back-of-house)

Ability to adapt to a flexible schedule according to business needs

Ability to transport product and make deliveries when needed

Must have reliable transportation and valid drivers license

PHYSICAL REQUIREMENTS:

Frequent walking, kneeling, bending and reaching overhead

Able to stand for extended periods of time

Must be able to lift, move and carry up to 50 pounds

EDUCATION:

High school diploma or GED required

LANGUAGE SKILLS:

Must be able to speak, read and write English

OTHER:

Ability to work flexible hours, including weekends and holidays, as needed