Guest Services Supervisor

2 weeks ago

San Francisco, California, United States AccorHotels Full time

Company Overview

Why choose Accor?

We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.

Become part of a historic landmark, The Plaza, A Fairmont Managed hotel, which has been creating unforgettable memories since 1907. Situated in a prime location, The Plaza boasts 282 luxurious hotel rooms and suites, an elegant Champagne Bar, and the renowned Palm Court, New York City's top destination for afternoon tea. The Plaza exemplifies the Five Diamond standard of excellence and sophistication while providing an authentic and unparalleled experience for our guests.

Position Overview

Key Responsibilities:

  • Support the Front Office in all departmental functions and ensure adherence to service standards.
  • Provide managerial oversight for Reception, Royal Service, Concierge, Guest Relations, and Guest Services in daily operations.
  • Deliver consistently professional, friendly, and engaging service.
  • Ensure appropriate staffing and scheduling of all Front Office team members in line with productivity guidelines.
  • Communicate essential information through pre-shift logs, emails, and departmental meetings for respective shifts and operational areas.
  • Assist guests with inquiries regarding hotel amenities in an informative and supportive manner.
  • Adhere to departmental policies, procedures, and service standards.
  • Follow all safety protocols.
  • Perform additional duties as assigned.

Compensation: $80,000 per annum

Qualifications:

  • Strong passion for guest service.
  • Exceptional written and verbal communication, interpersonal, and leadership skills.
  • Highly organized and results-driven, with the ability to adapt and thrive under pressure.
  • A degree or diploma in Hospitality Management is advantageous.
  • Fluency in English is required.
  • A minimum of 1 year of proven supervisory experience is essential.
  • Ability to manage multiple tasks and guest requests effectively.
  • Familiarity with Micros-Fidelio Property Management System is a plus.
  • Certification in basic first aid is desirable.
  • Strong guest service orientation and a background in training are required.
  • Capability to work independently and prioritize tasks efficiently.
  • Experience with hotel loyalty programs is beneficial.
  • Proficiency in a Windows environment (Word, Excel, PowerPoint) is necessary.

Additional Information:

All information will be kept confidential in accordance with EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.

  • Guest Experience Specialist

    1 week ago

    San Francisco, California, United States Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious buildings. In this role, you will create a welcoming and memorable experience for everyone who...

  • Guest Services Supervisor

    1 week ago

    San Francisco, California, United States Springboard Hospitality Full time

    Position OverviewLocationHarbor Court HotelCompensation$75,000 - $85,000 annuallyCompany OverviewSpringboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across various locations. Our team is composed of a diverse array of independent thinkers, creative storytellers, and...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Wsmanagementinc Full time

    Position:GUEST SERVICES SUPERVISORJob Overview: We are a renowned hospitality establishment dedicated to delivering exceptional guest experiences. We are looking for a skilled and motivated Guest Services Supervisor to manage our front office operations and ensure our guests receive the highest level of service.Position Summary: The Guest Services Supervisor...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Davidson Hospitality Full time

    Position Summary Are you an enthusiastic hospitality expert dedicated to delivering outstanding service? We invite you to join our team as a Guest Services Supervisor, where you will play a crucial role in crafting unforgettable experiences for our esteemed guests. In this position, you will oversee a team of bell staff, establishing the benchmark for...

  • Guest Services Supervisor

    16 hours ago

    San Diego, California, United States Davidson Hospitality Full time

    Position Overview Are you an enthusiastic hospitality expert dedicated to delivering outstanding service? We invite you to consider a role as a Guest Services Supervisor, where you will play a pivotal role in crafting unforgettable experiences for our esteemed guests. In this position, you will oversee a team of dedicated bell staff, establishing the...

  • Guest Services Staff

    3 months ago

    San Francisco, California, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Vets Hired Full time

    About the Role: Front Desk ManagerPOSITION OVERVIEWThis entry-level managerial role is tasked with guiding and supporting the effective execution of daily operational requirements within the front office. Key areas of focus include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role aims to enhance both guest and employee satisfaction while...

  • Guest Services Supervisor

    1 week ago

    San Diego, California, United States Residence Inn San Diego Poway Full time

    Company Overview:At Residence Inn San Diego, Poway, we pride ourselves on fostering a culture of excellence and innovation. With a strong presence in the hospitality industry, we manage a diverse portfolio of hotels, ensuring exceptional service and guest satisfaction.Position Summary:As a Front Desk Supervisor, you will play a pivotal role in creating...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Residence Inn San Diego Poway Full time

    Company Overview:At Residence Inn San Diego Poway, we pride ourselves on fostering a culture that emphasizes teamwork and exceptional service. With a portfolio that spans numerous hotels across the nation, we have established a reputation for excellence in hospitality management.Position Summary:As a Front Desk Supervisor, you will play a pivotal role in...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Omni Hotels Full time

    Location: San Diego HotelExperience the beauty of San Diego, where miles of sandy beaches meet a pleasant climate year-round. The Omni San Diego Hotel, a newly renovated four-star establishment, is committed to delivering an exceptional experience for both guests and associates. Our team enjoys a vibrant work atmosphere, comprehensive training, and the pride...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.While executing...

  • Guest Services Supervisor

    1 week ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be made to assist individuals with disabilities in performing these essential functions.While carrying out...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Vets Hired Full time

    About the Role: Front Desk ManagerPOSITION OVERVIEWThis entry-level management role is essential for guiding and supporting the successful execution of daily operational tasks at the front desk. The front office encompasses various areas, including Bell/Door Staff, Switchboard, and Guest Services. The primary goal is to ensure both guest and employee...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Westin San Diego Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Westin San Diego Full time

    Position Overview:The Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also crucial in optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 weeks ago

    San Francisco, California, United States Equinox Full time

    Company OverviewOUR STORYWe are a company that combines luxury and lifestyle offerings focused on Movement, Nutrition, and Regeneration. Alongside Equinox, our other brands such as Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are celebrated for motivating both members and employees to achieve their fullest potential. With over 200 locations...

  • Guest Services Supervisor

    1 week ago

    San Francisco, California, United States Equinox Full time

    Company OverviewOUR STORYWe are a premier organization offering integrated luxury and lifestyle experiences focused on Movement, Nutrition, and Regeneration. Our brands, including Equinox, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels, are celebrated for inspiring and motivating both members and employees to maximize their potential. With over...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Homewood SD Sea World Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...

  • Guest Services Supervisor

    1 week ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...