Customer Service Representative

7 days ago

Valencia, United States Knowles Corporation Full time
Customer Service Representative

Department: Sales, Marketing, and Product Management

Employment Type: Full Time

Location: Valencia, California

Reporting To: Customer Service Manager

Compensation: $23.00 - $27.00 / hour

Description

The Customer Service Representative is responsible for being a single point of contact on nominated key accounts.

Day in the life of a Customer Service Representative
  • Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
  • Liaising with the Technical Engineering group to formulate competent responses to technical enquiries from the customer.
  • Create opportunities and custom quotes in Knowles CRM system, liaising with other Knowles departments/staff where appropriate i.e. production, planning, engineering, product management, etc.
  • Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
  • Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
  • Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
  • Attend meetings as required.
  • Communicate with other Knowles departments regarding customer related issues.
Skills, Knowledge and Expertise
  • Associates Degree in Business and/or Communications.
  • 5+ years in a customer service position preferred.
  • Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment.
  • Experience with Oracle and CRM a plus, but not necessary.
  • Strong customer service skills for both internal and external customers.
  • Self-directed and highly professional.
  • Strong attention to detail.
  • Ability to prioritize work with a sense of urgency, as situations demand.
What's in it for you on Day 1:

What's in it for you on Day 1:
  • Medical, dental and vision insurance plans
  • Prescription Drug Plans
  • Basic Life Insurance
  • 401k plan with company match
  • Employee Referral Program
  • PTO and Sick and Safe Leave
  • Paid Holidays
  • Employee Appreciation Events

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting hourly base pay for this role is targeted to be between $23.00 to $27.00.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States Volt Full time

    Job Title: Customer Service RepresentativeVolt is seeking a highly skilled Customer Service Representative to join our team in Valencia, CA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Valencia, California, United States Volt Full time

    Job Title: Customer Service RepresentativeVolt is seeking a highly skilled Customer Service Representative to join our team in Valencia, CA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide...

  • Customer Service Representative

    7 days ago

    Valencia, United States Circle K Full time

    Circle K - 24010 Copper Hill Dr. [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    3 weeks ago

    Valencia, United States MV Transportation Full time

    Customer Service Representative Job Locations US-CA-Santa Clarita ID 2024-8544 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data...

  • Customer Service Representative

    1 month ago

    Valencia, California, United States CHUCK E CHEESE Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Chuck E. Cheese's. As a frontline team member, you will be the face of our brand, providing exceptional service to our guests and ensuring a fun and memorable experience for families.Key ResponsibilitiesProvide top-notch customer service to...

  • Customer Service Representative

    4 days ago

    Valencia, California, United States Domino's Pizza LLC Full time

    Domino's Newhall Ranch Road Team MemberWe're looking for a talented Customer Service Representative to join our team at Domino's Newhall Ranch Road. As a key member of our team, you'll be responsible for providing exceptional customer service, taking orders, and maintaining a clean and welcoming store environment.Key Responsibilities:Greet customers and...

  • Customer Service Representative

    2 weeks ago

    Valencia, Pennsylvania, United States coentires Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and promoting company programs.Key ResponsibilitiesProvide exceptional customer service...

  • Customer Service Representative

    4 weeks ago

    Valencia, California, United States Darin Tsukashima - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain...

  • Customer Service Representative

    1 month ago

    Valencia, United States CastleWorks Water Heaters Full time

    Job Type Full-time Description CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time - Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a team in...

  • Customer Service Representative

    2 months ago

    Valencia, United States CastleWorks Water Heaters Full time

    Job Type Full-time Description CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time - Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a team in...

  • Customer Service Representative

    1 month ago

    Valencia, United States Belcan Full time

    Customer Service Representative Job Number: 350890 Category: Administrative Description: Job Title: Customer Service Representative Pay Rate: $23.00 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Shift: 1st Shift; 7am-4pm Keywords: #CustomerServiceRep #CSRJobs Benefits: On the job training, with cross training...

  • Customer Service Representative

    3 months ago

    Valencia, United States Belcan Full time

    Customer Service Representative Job Number: 350890 Category: Administrative Description: Job Title: Customer Service Representative Pay Rate: $23.00 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Shift: 1st Shift; 7am-4pm Keywords: #CustomerServiceRep #CSRJobs Benefits: On the job training, with cross training for other...

  • Customer Service Representative

    4 weeks ago

    Valencia, California, United States CastleWorks Water Heaters Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CastleWorks Water Heaters. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Care Representative

    3 months ago

    Valencia, United States Sage Staffing Full time

    A property management company located in Valencia is seeking an outgoing and professional Customer Care Representative to join their team! This company prides itself in their commitment to detail and customer service. The Customer Care Representative Customer Care, Representative, Customer Service, Retail, Staffing

  • Customer Service Representative

    1 month ago

    Valencia, California, United States Tri Source & Nearstaff Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Valencia, California, United States Tri Source & Nearstaff Solutions Full time

    Company OverviewTri Source & Nearstaff Solutions is a leading outsourcing company with a strong presence in the US, Mexico, and Latin America. Our company culture is built on values such as Transparency, Passion, Giving Back, Results, and Fun.Job SummaryWe are seeking a professional and compassionate customer service representative to join our team. The...

  • Customer Service Representative

    3 weeks ago

    Valencia, California, United States Shield HealthCare Full time

    Job Opportunity at Shield HealthCareWe are seeking a skilled Customer Service Agent to join our team at Shield HealthCare, a leading provider of healthcare services. As a Customer Service Agent, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Handle incoming and outgoing customer service...

  • Customer Service Representative

    4 weeks ago

    Valencia, California, United States Shield California Health Full time

    About Shield California HealthShield California Health is a leading provider of high-quality healthcare services, dedicated to delivering exceptional customer satisfaction and employee achievement. With a strong focus on customer-centricity, we strive to meet the medical supply needs of consumers and the caregiving community.Job SummaryWe are seeking a...

  • Customer Service Representative

    4 weeks ago

    Valencia, California, United States Shield California Health Full time

    About Shield California HealthShield California Health is a leading provider of high-quality healthcare services, dedicated to delivering exceptional customer satisfaction and employee achievement. With a strong focus on customer-centricity, we strive to meet the medical supply needs of consumers and the caregiving community.Job SummaryWe are seeking a...

  • Customer Service Representative

    4 weeks ago

    Valencia, Pennsylvania, United States GetGo Café + Market Full time

    Job SummaryWe are seeking a motivated and friendly Team Member to join our GetGo Café + Market team. As a Team Member, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with various tasks as needed.ResponsibilitiesProvide excellent customer service by greeting customers,...