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Customer Service Representative

2 months ago

Valencia, California, United States Volt Full time
Job Title: Customer Service Representative

Volt is seeking a highly skilled Customer Service Representative to join our team in Valencia, CA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Collaborate with internal stakeholders to resolve customer complaints and issues in a professional and courteous manner.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Stay up-to-date with company policies, procedures, and products to provide accurate information to customers.
  • Work closely with the sales team to identify opportunities for upselling and cross-selling.
  • Monitor and report on customer satisfaction and feedback to improve our services.
Requirements:
  • Associate degree in Business or related field.
  • Minimum 3+ years of experience in sales, customer support, or account management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office, particularly Excel.
What We Offer:
  • Competitive hourly rate of $26.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health, dental, and vision insurance.

Volt is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.