Customer Service Representative

7 days ago


Valencia, California, United States Darin Tsukashima - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with clients, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to clients, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Options Education: Utilize a customer-focused, needs-based review process to educate clients about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet client needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to effectively relate to clients, answer their questions, and anticipate their needs.
  • Licensing: Property & Casualty and Life & Health licenses required by hire date.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus.
  • Growth Opportunities: Potential for advancement within the agency.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, 401K matching, and valuable career-building experience.
  • Licensing Support: Support for licensing, including the California Department of Insurance licensing exam.


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