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Customer Service Representative

2 months ago

Valencia, California, United States CHUCK E CHEESE Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Chuck E. Cheese's. As a frontline team member, you will be the face of our brand, providing exceptional service to our guests and ensuring a fun and memorable experience for families.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process transactions, handle cash and credit payments, and maintain a clean and organized workspace.
  • Assist with prize redemption, food and beverage service, and other tasks as needed to ensure a seamless guest experience.
  • Work effectively as part of a team to achieve sales goals and maintain a positive and welcoming atmosphere.
Requirements
  • Be at least 15 years of age.
  • Available to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Energetic and enthusiastic personality, with a passion for providing exceptional customer service.
Benefits
  • Competitive hourly rate.
  • 50% discount on meals during shift.
  • Flexible scheduling.
  • Scholarships and education assistance programs.
  • Perks and discounts programs.
  • Employee referral program.
  • CEC Cares Fund (program to assist employees during catastrophes).
Work Environment

Our work environment is fast-paced and dynamic, with a focus on providing a fun and safe experience for our guests. As a Customer Service Representative, you will be required to stand, bend, kneel, reach, push/pull, walk, and squat during your shift. You will also be exposed to flashing and flickering lights, moving mechanical parts, and loud noises.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Employment at CEC Entertainment LLC and all brands is contingent upon successful completion of a background check in accordance with CEC Entertainment's policies and in compliance with federal, state, and local laws.