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Customer Service Representative
2 months ago
Shield California Health is a leading provider of high-quality healthcare services, dedicated to delivering exceptional customer satisfaction and employee achievement. With a strong focus on customer-centricity, we strive to meet the medical supply needs of consumers and the caregiving community.
Job SummaryWe are seeking a skilled Call Center Customer Service Agent to join our team in Valencia, CA. As a key member of our customer service team, you will be responsible for handling incoming and outgoing customer service calls, resolving common customer concerns, and accurately entering customer order information into our Customer Relationship Management database.
Key Responsibilities- Handle an average of 75 customer service calls per shift
- Resolve customer concerns in a timely and professional manner
- Enter customer order information into our CRM database
- Process documentation requests for initial orders, renewals, and addendums
- Meet monthly performance expectations as assigned by Management
- Minimum 1 year of customer service experience
- Ability to multi-task and prioritize tasks effectively
- Demonstrated problem-solving ability and excellent communication skills
- Ability to speak, read, and write in English; Spanish preferred
- $17-34/hour, typical starting pay $19-20/hour
- Medical, Dental, and Vision benefits (eligible first day of employment)
- Flexible Spending Account
- Life and Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and rewarding, with opportunities for continuous training and development. Join our team and be part of a tradition of excellence in healthcare customer service.
