Customer Service Representative II
2 months ago
The Customer Service Representative will assist in selling and promoting GFL’s environmental waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.
Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Track customer information and concerns and enter data into database.
Maintain new account files.
Generate call-in work orders for drivers
Download, distribute and answer all customer inquiries received via email.
Run credit checks on new customers.
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.
Requirements:
High School Diploma or GED.
One (1) to Two (2) years customer service call center experience.
Knowledge, Skills and Abilities:
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Good problem-solving ability.
Excellent data entry skills.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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