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Principal Product Manager

4 months ago

San Francisco, United States Visa Full time

**Principal Product Manager - Program and Policy Management**

Product, Program, and Project Management (Non-Technical)

Full-time

Date: Job Number: REF34470R **Company Description**

As the worlds leader in digital payments technology, Visas mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The companys dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**Youre** an Individual. **Were** the team for you. **Together**, lets transform the way the world pays.

**Job Description and Responsibilities**

Buyer & Seller Policy Solutions is a team focused on creating new products, services and policies to convert more cash payments to card. The team creates solutions for large strategic clients (e.g., Apple, Google, Facebook) to help them build their payments businesses, pilots innovative solutions to grow card acceptance in non-traditional methods and in new segments (e.g., electric vehicle charging) and emerging markets, and ensures payment acceptance practices support both the needs of buyers *and* sellers.

This is a global team that evaluates forward looking trends an scenarios to identify opportunities to modernize and improve our rules, policies and programs while creating flexibility to grow Visa core business. Thoughtful adjustments to Visas approach drive change in every market Visa operates with some of our largest stakeholders and the leading edge of innovation. Candidates interested in developing additional skills and strengths in strategy, economics, pricing, technology, product development and innovation would be challenged on new topics and high priorities regularly.

Join this team to create real, dynamic change and impact at scale.

**Responsibilities**

The core responsibility of this role is to be the product manager of a program called System Integrity. System Integrity provides a common authorization framework and standard requirements for buyers and sellers in order to encourage good business practices and investments, which in turn will improve authorization approval rates, reduce fraud and reduce operational costs; all part of Visas strategy to support payment system participants to make informed decisions and improve data quality for all stakeholders. In addition, you will also create and further develop a portfolio of specialized and impactful products and strategies in other verticals and segments.

Key responsibilities include:

* Providing data analysis support and accountability for discrete pieces

* Coordinating with multiple internal stakeholder teams (e.g. Data Platform, Business Development and Sales, Merchant Sales, etc.) to drive program implementations to their planned schedules

* Tracking program performance and preparing dashboards/reports to senior leadership

* Identifying client pain points and developing solutions to mitigate

* Implementing program enhancements and updating Visa policies

* Contributing to internal and external communications, document drafting and management

* Responding to client and internal Visa inquiries about program parameters, fee structure, and best practices for successful program implementation

* Proactively monitoring trends and identifying where new program features can further encourage good business practices with our clients, and when existing programs can be sunset

**Qualifications**

**Basic Qualifications**

* 8+ years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.

**Preferred Qualifications**

* 9+ years of relevant work experience with a Bachelors Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

* Background in payments and knowledgeable of Visas network/operating model a plus

* Customer-oriented mindset, knowledgeable in all client, customer and partner roles

* Superior interpersonal and communication skills, including oral, written, and presentation skills

* Self-starter with a demonstrated ability to work independently as well as collaborate with cross-functional teams around the world across different time zones

* Exceptional problem solving skills with ability to apply structured and critical thinking to ambiguous problems (small, fast-moving initiatives or large, multi-dependency initiatives), and ability to use data to prove or disprove hypotheses and inform solutions set

* Experienced with product development life cycle, including planning, development of product roadmap, defining and supporting goals and strategies, and ongoing management

* Demonstrated ability to research market trends, competition, and user requirements (primary and secondary research methods)

**Additional Information**

**Work Hours**

This position requires the incumbent to be available during core business hours.

**Travel Requirements**

Travel is not expected, but may be required on an exceptional basis.

**Physical Requirements**

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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