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Care Management Support Supervisor
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Nurse Care Manager Team Lead
2 months ago
The responsibilities of this job include, but are not limited to the following:
- Acting as a resource for Nurse Care Managers; ensuring timely resolution for patient inquiries and concerns;
- Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager;
- Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements;
- Assisting the VBC Nursing Manager with annual staff performance evaluations;
- Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.);
- Assisting with interviewing and training staff;
- Assisting with Telehealth as needed;
- Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education;
- Meeting regularly with the VBC Nursing Manager.
- Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures;
- Ensuring that documentation completed by staff in patients' medical records is complete, concise, comprehensive, and understandable as well as meets Patient First and NCM documentation standards;
- Completing other duties as assigned;
- Maintaining a high level of confidentiality;
- Demonstrating ability to multitask and work effectively and independently;
- Demonstrating flexibility to work extended hours, evenings, and weekends as needed.
- Must be a minimum of 18 years of age;
- Must be a Registered Nurse (RN);
- Eligible to be licensed in all states in which Patient First operates;
- Minimum of 2 years employment in a clinical capacity with Patient First preferred;
- Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred;
- Previous experience in care management outreach calls preferred;
- Strong professional clinical nursing knowledge;
- Exceptional listening, problem solving, and critical thinking skills;
- Computer knowledge and experience with Microsoft Word and Excel;
- Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time);
- Ability to manage objectives and deadlines within a team-oriented environment;
- Ability to primarily work at the Richmond Administrative Offices.
