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Care Advisor Nurse-RN Team Lead
3 months ago
The responsibilities of this job include, but are not limited to, the following:
- Acting as a resource for Care Advisor Nurses; ensuring timely resolution for callers' inquiries and concerns;
- Monitoring and reviewing telephone triage calls and providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation to ensure appropriate job performance by staff and the department;
- Ensuring staff adhere to work schedules in order to meet established call benchmarks;
- Conducting annual performance evaluations with staff;
- Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.);
- Assisting with interviewing, orientating, and developing staff;
- Assisting with Telehealth, patient portal messages, and after-hour calls as needed;
- Drafting memos, notices, or emails as needed to facilitate ongoing departmental communication;
- Meeting regularly with the Care Advisor Nurse Supervisor;
- Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures;
- Ensuring that documentation completed by staff in patients' medical records is complete, concise, comprehensive, and understandable;
- Completing other duties as assigned;
- Maintaining a high level of confidentiality;
- Demonstrating ability to multi-task and work effectively and independently;
- Demonstrating ability to work extended hours, evenings, and weekends as needed.
- Must be a minimum of 18 years of age;
- Must be a registered nurse;
- Eligible to be licensed in all states in which Patient First operates;
- Employment with Patient First in a clinical capacity for a minimum of 2 years preferred;
- Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, or critical care nursing preferred;
- Previous experience in a nurse telephone triage call center preferred;
- Strong professional clinical nursing knowledge;
- Exceptional listening, problem solving, and critical thinking skills;
- Computer knowledge and experience with Microsoft Word and Excel;
- Ability to use automated call distributor telecommunication systems;
- Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time);
- Occasional travel required;
- Ability to manage a team-oriented environment.
