Guest Experience Specialist
1 month ago
Guest Experience Specialist
Department:
SH Market Admin 116009
Employment Type:
Full Time
Location:
Sterling Heights
Reporting To:
Emily Fitzgerald
Compensation:
$19.00 / hour
Description
Facilitates all new Market openings including Client Communication, Client Engagement Events, and Hybrid Market Openings.
Essential Duties & Responsibilities
Marketing: Working closely with the Market Twenty 4 Seven Marketing & Merchandising Manager on all our pre & post market opening materials. Assist in field execution for Marketing Signage, Plano grams, Promotions, Newsletter, etc.
Scheduling: Maintain Market openings schedule and develop timelines for pre-openings. Communicate directly with Client contact regarding opening schedule and opening related activities.
Troubleshooting: Helps reduce kiosk issues. Seek and Solve for Operational Opportunities to improve customer service and increase Market Sales.
Customer Relations: Handles all Market related customer issues and participates in client meetings. (Market Cards, Refunds, Kiosks issues, Monthly Newsletters, etc.)
Site Visits: Assists with new or potential customer site visits as a part of the sales process.
Guest Experience Reporting: Performs store inspections as directed by Market Leadership. Drives accountability and troubleshooting.
Administrative Tasks: Primary tasks will include, but are not limited to, answering phones, managing outlook calendars, invoicing, data entry, tracking and reporting, and special projects, Market Gift Cards.
Market Action Plans: Participate and execute tasks accordingly.
Avanti/365: Responsible for communicating as well as for training Market Management and other necessary team members on new all system upgrades & tools. Works closely with Loss Prevention to troubleshoot any flaws within the system.
System Management: Act as operational liaison for AMS and 365 systems. Communicate system issues with appropriate supplier.
Job Requirements
High-School Diploma or GED
Must be able to pass DOT.
Chauffeurs license (if applicable).
Prior retail experience and familiarization with basic merchandising concepts strongly preferred.
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