Client Communications Specialist

2 months ago


New York, United States Schwarzman Animal Medical Center Full time

Provide superior customer service and communication to clients, patients, staff and referring veterinarians. The Communications Specialist must demonstrate excellent judgment and decision-making skills in triaging client calls, making appointments with clinical specialists and/or determining the appropriate action and response required for that particular call. Kindness and care for animals and respect for the client is a cornerstone of this team focused department and organization.

List duties and responsibilities: (including machines to be operated)

  • Schedule appointments for a variety of Specialty Services in Cornerstone
  • Triage urgent calls
  • Process referral calls from outside veterinarians and clients
  • Answer phones and direct calls appropriately
  • Respond to internal/external clients in a respectful, friendly & thorough manner
  • Update clients with status reports and patient information
  • In addition to the qualifications listed above, the ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident and possess exceptional customer service and clerical skills. Candidate will also need proven work experience in a detail-oriented environment and be able to perform efficiently while multitasking.
List qualifications desired (including education & experience)
  • Computer skills a must: Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent Phone system
  • Speed typing skills a must (40+wpm)
  • Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment
  • Animal care and medical terminology a plus
  • Previous call center experience and physician or veterinary practice experience a plus
  • Pleasant speaking voice

Schedule (Friday-Tuesday)

8am- 4pm (Sat, Sun and Mon)

10am-6pm (Tues/Fri)

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