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Client Communications Specialist

2 months ago

New York, United States Schwarzman Animal Medical Center Full time

Provide superior customer service and communication to clients, patients, staff, and referring veterinarians. The Communications Specialist must demonstrate excellent judgment and decision-making skills in triaging client calls, making appointments with clinical specialists, and determining the appropriate action and response required for that particular call. Kindness and care for animals and respect for the client is a cornerstone of this team-focused department and organization. List duties and responsibilities: Schedule appointments for a variety of Specialty Services in Cornerstone. Triage urgent calls. Process referral calls from outside veterinarians and clients. Answer phones and direct calls appropriately. Respond to internal/external clients in a respectful, friendly, and thorough manner. Update clients with status reports and patient information. The ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident, and possess exceptional customer service and clerical skills. Proven work experience in a detail-oriented environment and the ability to perform efficiently while multitasking are essential. List qualifications desired: Computer skills a must: Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent Phone system. Speed typing skills a must (40+wpm). Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment. Animal care and medical terminology a plus. Previous call center experience and physician or veterinary practice experience a plus. Pleasant speaking voice. Schedule: Friday-Tuesday, 8am-4pm (Sat, Sun, and Mon); 10am-6pm (Tues/Fri). #J-18808-Ljbffr