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Client Care Specialist

2 months ago


New York, New York, United States Liberty Management Full time
Client Care Specialist

Liberty Management is in search of a dedicated Client Care Specialist to enhance our service offerings in the telecommunications and internet sector. In this role, you will be instrumental in assisting clients in identifying the services that align with their requirements while ensuring a high level of satisfaction.

Key Responsibilities:

  • Provide outstanding client support in person
  • Assess client eligibility and service options
  • Utilize point-of-sale systems for client verification and enrollment
  • Safeguard the confidentiality of client data
  • Adhere to organizational standards and protocols
  • Support program development and objectives
  • Create and maintain progress reports

Required Qualifications:

  • Previous experience in customer service, support, or sales is advantageous
  • Proven history of meeting performance targets
  • Excellent communication skills with an empathetic approach
  • Strong motivation for success and problem-solving skills
  • Reliable work ethic with the ability to operate independently or collaboratively
  • Familiarity with customer relationship management software