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Sales Coordinator | Customer Experience Conci

4 months ago

San Jose, United States Interior Office Solutions Full time

Job Description

Job Description

Job Description: The Sales

Coordinator/Concierge

is a self-motivated sales professional to work with the Managing Director, Sales Team, Strategic Accounts Team and Design in providing product specifications, look books, budgetary pricing proposals, and basic sales support functions. Manage PeopleSpace Customer Experience Center, ensuring unparalleled customer experience while maintaining compliance with company values, polies & procedures. This full-time position offers the opportunity to gain contract furniture industry experience and knowledge of Haworth and ancillary products. Responsibilities: The Sales

Coordinator/Concierge

will focus on these key areas on a day-to-day basis: Administrative Support • Acting as the point of contact between Managing Director and employees/clients • Serve on the Culture Committee planning and executing meetings/events, within budget Customer Experience Center Management • Maintain and order kitchen, office, janitorial, and printing supplies from vendors • Maintain storage room and overall appearance of the Customer Experience Center • Coordinate with Property Manager/janitorial for repairs • Facilitate internal communication (e.g., distribute information and schedule presentations) • Client Events: showroom tours, IIDA events, etc. (preparing, being available if needed during event, and clean up) • Preparing for Internal Events: vendor lunch & learns, vendor wine & cheese, sales / management meetings, etc. • Maintaining library: Ordering Haworth samples / working with vendors to keep updated Reception • Receive/transfer incoming calls to the Customer Experience Center/other locations, at times • Receive messages and/or locate employees when urgent • Greet guests; offer refreshment, direct to meeting space • Prepare conference room for calls, including catering/snacks and printed materials • Coordinate employee parking cards and guest parking Mail / FedEx/ UPS Shipping/Receiving •

Send/receive/distribute

mail daily including invoices, checks, correspondence, samples • Use FedEx/UPS accounts online to ship samples, checks, etc. • On occasion, receive shipments of small furniture items to Customer Experience Center Order Preparation • Assesses incoming client needs • Assists in product specification, building a SIF, discounting and product research • Assists in preparing presentation materials, including lookbooks • Assists in obtaining labor quotations and pricing quotations from vendors • Assists with the preparation of pricing quotations and budgetary pricing summaries • Prepares quote for presentations to customer • Picks up / drops off finish samples • Assists with placing orders into the system File Maintenance • Assists in creating and maintaining client standards, i.e., project finish schedules Administrative Support • Adhere to company established policies, processes & procedures • Tracks all time utilizing Netsuite. Goal is to maintain 80% direct project hours. • Participate in product, software and other training sessions • Communicate effectively with other PeopleSpace team members • Attend company meetings Qualifications: • Excellent communication and customer service skills • Outgoing, interpersonal sales personality • Strong work ethic • Detail Oriented • Bachelor’s Degree preferred • Strong technology skills are required. • Experience in Excel, PowerPoint, Word required

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