Sales Coordinator | Customer Experience Conci

4 weeks ago

San Jose, United States PeopleSpace Full time
Job DescriptionJob Description

We are seeking a customer-focused, self-motivated sales professional to join our dynamic team. In this full-time role, you will collaborate with the Sales Team, Strategic Accounts Team, and Dealer Principals to provide product specifications, budgetary pricing proposals, and essential sales support.


This position requires a unique balance of sales support duties while managing our Customer Experience Center to ensure exceptional customer service. As you learn and embody PeopleSpace's culture, values, policies, and procedures, you'll also have the opportunity to gain valuable experience in the contract furniture industry, including knowledge of Haworth products.


Responsibilities:

The Sales Coordinator/Concierge will focus on these key areas on a day-to-day basis:

Administrative Support

• Acting as the point of contact between Managing Director and employees/clients

• Serve on the Culture Committee planning and executing meetings/events, within budget

Customer Experience Center Management

• Maintain and order kitchen, office, janitorial, and printing supplies from vendors

• Maintain storage room and overall appearance of the Customer Experience Center

• Coordinate with Property Manager/janitorial for repairs

• Facilitate internal communication (e.g., distribute information and schedule presentations)

• Client Events: showroom tours, IIDA events, etc. (preparing, being available if needed during event, and clean up)

• Preparing for Internal Events: vendor lunch & learns, vendor wine & cheese, sales / management meetings, etc.

• Maintaining library: Ordering Haworth samples / working with vendors to keep updated

Reception

• Receive/transfer incoming calls to the Customer Experience Center/other locations, at times

• Receive messages and/or locate employees when urgent

• Greet guests; offer refreshment, direct to meeting space

• Prepare conference room for calls, including catering/snacks and printed materials

• Coordinate employee parking cards and guest parking

Mail / FedEx/ UPS Shipping/Receiving

• Send/receive/distribute mail daily including invoices, checks, correspondence, samples

• Use FedEx/UPS accounts online to ship samples, checks, etc.

• On occasion, receive shipments of small furniture items to Customer Experience Center

Order Preparation

• Assesses incoming client needs

• Assists in product specification, building a SIF, discounting and product research

• Assists in preparing presentation materials, including lookbooks

• Assists in obtaining labor quotations and pricing quotations from vendors

• Assists with the preparation of pricing quotations and budgetary pricing summaries

• Prepares quote for presentations to customer

• Picks up / drops off finish samples

• Assists with placing orders into the system

File Maintenance

• Assists in creating and maintaining client standards, i.e., project finish schedules

Administrative Support

• Adhere to company established policies, processes & procedures

• Tracks all time utilizing Netsuite. Goal is to maintain 80% direct project hours.

• Participate in product, software and other training sessions

• Communicate effectively with other PeopleSpace team members

• Attend company meetings

Qualifications:

• Excellent communication and customer service skills

• Outgoing, interpersonal sales personality

• Strong work ethic

• Detail Oriented

• Bachelor’s Degree preferred

• Strong technology skills are required.

• Experience in Excel, PowerPoint, Word required


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