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Customer Experience Coordinator

2 months ago

San Jose, California, United States Burlington Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.

Key Responsibilities:

  • Lead Customer Service Initiatives: Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Model Company Core Values: Maintain a neat and orderly front-end area, troubleshoot issues with registers and transactions, and coordinate meal and break periods.
  • Collaborate with Team Members: Work closely with store team members to ensure a seamless shopping experience and provide exceptional customer service.
  • Meet Performance Goals: Meet or exceed performance goals, including customer satisfaction, sales growth, and operational efficiency.

Requirements:

  • Customer Service Experience: 1+ years of customer-facing experience in a retail or service industry.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire team members.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

  • Competitive Pay: $18.55 per hour.
  • Benefits Package: Eligibility for medical coverage, 401(k) plan, paid time off, and paid holidays.
  • Training and Development: Opportunities for training and development to help you grow with our company.