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Sr. Director, Head of Product Strategy and Innovation Communications

4 months ago

San Francisco, United States Visa Full time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description

Visa is seeking an experienced and strategic communications professional who will help the company drive Visa’s product and innovation at the center of the future of commerce. The Senior Director, Head of PS&I Communications, will be a business leader who is passionate about using data and insights to develop impactful communications strategies for execution in 30+ markets globally. They will translate those strategies into measurable communications programs that resonate with stakeholders and thought leaders to critical to Visa, including clients, partners, industry analysts, media, investors and employees. The Senior Director will partner extensively with the Head of Technology Communications in addition to a wide range of teammates and leadership across Visa’s Product organization, product marketing, internal communications, government engagement, investor relations, brand, legal, and the broader global communications function. The Head of PS&I Communications also will deliver strategic communications counsel to Visa’s Product executive team including the head of Innovation and the head of Strategy. The ideal candidate is a hands-on professional who has worked in a high-growth organization with extensive experience in product communications, media relations, executive visibility and content creation. Direct experience working in-house in a global communications function is required. This individual must have ability to work in a fast-paced environment within a highly matrixed, global organization. The role reports to the Head of Global Product, Technology and Brand Communications and ideally would be based in San Francisco. Essential Functions Lead planning, development and execution of global communications strategies to drive the Future of Commerce storyline through a product and innovation lens Craft compelling narratives and messaging that convey Visa's innovation prowess Build and maintain strong relationships with key media outlets, journalists, and industry analysts to secure positive coverage and media interview opportunities Oversee the communication plans for new product launches, coordinating with product teams, and marketing to ensure successful product introductions Engage with Product, Strategy and Innovation senior executives to promote product initiatives and increase the overall positive industry awareness through executive visibility programs, including speaking opportunities Work closely with executives to prepare them for media interactions, speaking engagements, and thought leadership activities Develop high-quality written materials that convey Visa’s future of commerce narrative including messaging platforms, press releases, blogs, Q&As, speeches, and infographics Collaborate with the broader Global Corporate Communications team to ensure consistency of message and bring in Value Added Services and Commercial Money Movement into the story Build and maintain a strong network of business partners within the organization Establish and deliver on OKRs to measure the effectiveness of communication strategies and adjust them as needed to achieve desired outcomes This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience • Bachelor’s degree. Minimum 12-15 years public relations-communications experience • Established product communications and media relations skills. • Must have proven experience managing executive visibility and though leadership programs for C-Suite leadership for leading, global brand(s) • Global-first mindset • Strong understanding of changing media landscape • Experience in building and managing integrated, multi-channel paid-earned-owned-social programs that deliver measurable results • Proven experience in multi-faceted program-project management, decision-making, and driving results in local market and cross-regional teams • Ability to achieve results in a fast-paced and dynamic environment, often on short deadlines • Experience managing business issues and navigating-synthesizing various viewpoints • Experience coaching senior executives • Active presence on social-digital platforms • Understanding of how to use data and research to drive efforts • Strong knowledge in technology and-or financial services industries • Conversant in media measurement and analytics • Proven ability to think ahead, engage proactively and take initiative • Self-starter approach to work, organizational skills and strong problem solver • Excellent persuasive written and verbal communications skills, including interpersonal and presentation skills. • Ability to work effectively in a matrixed environment and with blurry boundaries regarding roles-responsibilities • Ability to work remotely with limited supervision • Proven track record of managing staff and or-agency teams to achieve measurable results Additional Information

Work Hours:

Varies upon the needs of the department. Travel Requirements:

This position requires travel 5-10% of the time. Mental/Physical Requirements:

This position will be performed in an office setting.

The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 181,800.00 to 284,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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