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Senior Strategic Account Manager

3 months ago


Palo Alto, United States Wing Inflatables Inc Full time

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a

Sr. Strategic Account Manager (SAM)

to join our

Go to Market and Operations

team based

remotely in the US . The SAM role will play a pivotal role in shaping the future of Wing’s growth trajectory and will be the primary advocate for Wing’s key customers, fostering strong relationships and ensuring their needs are met. By collaborating closely with internal teams and customers, the SAM will drive customer satisfaction and influence product development. Key responsibilities include delivering impactful presentations, managing critical customer interactions, and supporting market launches, all aimed at enhancing Wing’s overall business success as we continue to scale. We’re looking for people who are intrinsically driven to solve hard problems with stunningly simple solutions, move fast, and are highly adaptive. What You’ll Do: Account Management Represent Wing’s Business and Technology with key partners that drive our business. Interact daily with Wing’s key partner points of contact across operations, finance, real estate, go to market, and technology teams to provide streamlined key customer experience. Answer operational questions and concerns, and prepare and present presentation decks for weekly partner reviews, including WBRs, QBRs, and ad-hoc leadership reviews Aggregate and prioritize customer feedback, and communicate/translate pressing customer needs to internal business and product/technical teams Earn trust with key stakeholders from customers' leadership teams and advocate for their needs internally to Wing’s leadership team, ensuring Wing builds and iterate on solutions that drive customer success. Travel as required for site launches, support business development activities, and to build strong, trust-based relationships with partners

In Market/Partnership Development & Product Wing is a global organization that hosts Sr. Leaders in the “field” from our customer/partners leadership teams frequently. The success of the SAM’s role will be to quickly and organically earn the trust from the key stakeholders on our partners leadership team and lead/support in market important launch and presentation needs Travel to various customer locations globally, including quarterly in-person presentations to partner leadership, store visits, and ad-hoc meetings to resolve operational challenges Be on-site for all new deployments of software, hardware, or integration betas, pilots, and launches of new sites, partnerships, or technology as Wing's services and technology continue to innovate Manage partner facing demos, Q&A sessions, and in market plus virtual operational crisis management Own relationship with key partners once deals have been negotiated and closed What You’ll Need: 12+ years of relevant experience in Sales, Account Management or Business Development with fortune 500 or similar organizations ideally within technology, retail, grocery, or food service Exceptional collaboration skills with Product/Technology teams to define partner-facing tools, directly influencing product and technology prioritization roadmaps Exemplary written, verbal, deck building and presentation skills Experience managing accounts with 7-day/week live operations Thrives in fast paced and ambiguous environments Strategically looks at the long term and are comfortable making tough decisions in leadership or customer facing meetings Robust customer/partner facing experience in navigating high-stakes customer experience and operational discussions Demonstrated ability to create and nurture new business opportunities while driving existing relationships The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $164,000



$240,000 USD At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Apply now Resume/CV* Upload file

.pdf, .doc, or .docx only. Attachments must not exceed 10MB. Upload file

.pdf, .doc, or .docx only. Attachments must not exceed 10MB. Are you a current or former Alphabet employee, temporary worker, contractor, or vendor (including Google, Wing, and all other Alphabet subsidiaries)?*

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